Anthony Thompson
Myrtle Beach,SC
Summary
Hardworking employee enthusiastic about learning procedures inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
26
26
years of professional experience
Work History
Service Advisor
Myrtle Beach Chevrolet Cadillac
12.2020 - 11.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Assistant Service Manager
Sparks Toyota
06.2017 - 12.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
Service Manager
Firestone Complete Auto Care
03.2012 - 06.2017
- Provided top notch customer service
- Sold Service to all Customers
- Created a loyal repeat customer base
- Ordered and received all necessary parts
- Experienced with vast pos software.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Restaurant General Manager
Duncan Donuts
10.2008 - 03.2012
- Manage all operations of the business from front of the house to the back of the house
- Increased employee retention as a result of leading with respect and by example
- Won all customer service satisfaction survey competitions between all stores in franchise
- Promoted a laid back yet efficient environment where employees are happy to do their job with initiative
- Exemplified the second-to-none customer service where I maintained an exceptionally distinctive guest experience.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
Customer service Manager
Builders Wholesale Carpet
07.2006 - 06.2008
- Turned a service and warranty department around from having a very unpleasant reputation to one where people were happy to call upon us for work
- Scheduled and dispatched all service techs
- Ordered all necessary materials
- Responded to all complaints in a timely manner
- Increased the profit margin of the department
- Acted as general manager until the business closed.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Server and Trainer
The Divine Fish
03.2004 - 05.2007
- Provided a level of customer service that was unmatched
- Increased sales by suggestive selling.
Server, Trainer Customer service leader
The Capital Grille
01.2002 - 01.2004
- Encouraged an exceptionally distinctive guest experience
- Lead teams for banquet parties in such a fashion that the guest would request me as the team leader on their future visits.
Director of Operations
Jersey Mikes
01.1998 - 01.2002
- Oversaw build out of new stores
- Hired and trained all managers for 4 restaurants
- Oversaw all day to day business for all 4 stores and reported to the owner
- Trained all managers to train their staff to provide a level of customer service that was second to none
- Maintained a working relationship with all employees that helped to ensure employee retention
- Emphasized that exceptional customer service was the key to repeat business.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Education
Bachelor of Science - Biology
Coastal Carolina University
Conway, SCSkills
- Cost Estimation
- Customer Retention
- Customer Service
- Vehicle Assessment
- Quality Control
- Data Entry
- Documentation and Reporting
Education
Biology, arts, science
Timeline
Service Advisor
Myrtle Beach Chevrolet Cadillac
12.2020 - 11.2023
Assistant Service Manager
Sparks Toyota
06.2017 - 12.2022
Service Manager
Firestone Complete Auto Care
03.2012 - 06.2017
Restaurant General Manager
Duncan Donuts
10.2008 - 03.2012
Customer service Manager
Builders Wholesale Carpet
07.2006 - 06.2008
Server and Trainer
The Divine Fish
03.2004 - 05.2007
Server, Trainer Customer service leader
The Capital Grille
01.2002 - 01.2004
Director of Operations
Jersey Mikes
01.1998 - 01.2002
Bachelor of Science - Biology
Coastal Carolina University
Similar Profiles
Charde WilsonCharde Wilson
BDC Representative at Myrtle Beach Chevrolet CadillacBDC Representative at Myrtle Beach Chevrolet Cadillac
Onix GonzalezOnix Gonzalez
Certified Automotive Technician at Myrtle Beach Automotive | Mercedes Benz Of MyrtleCertified Automotive Technician at Myrtle Beach Automotive | Mercedes Benz Of Myrtle
Austin HudsonAustin Hudson
Business Office Clerk at Beach Holiday of N. Myrtle Beach. LLCBusiness Office Clerk at Beach Holiday of N. Myrtle Beach. LLC