Anthony Tortorice
Gurnee,IL
Summary
Results-driven District Installation Manager with expertise in project management and customer service. Proven track record of enhancing project efficiency and ensuring customer satisfaction through effective communication and team leadership. Results-driven District Installation Manager with expertise in project management, effective communication, and customer service. Proven ability to lead teams and ensure timely project delivery while enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
District Installation Manager
Home Depot Install Services
Lombard, Illinois
09.2015 - Current
- Managed installation teams to ensure timely project completion and customer satisfaction.
- Coordinated scheduling and logistics for home improvement projects across multiple locations, enhancing project efficiency.
- Developed relationships with contractors to streamline project workflows and communications.
- Resolved customer inquiries and issues regarding installation services effectively.
- Conducted regular site visits to ensure compliance with safety regulations and company policies.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Maintained regular communication with customers during installation projects to ensure alignment with expectations.
- Supervised field installation staff, addressing escalated issues promptly to sustain project momentum.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Operations Manager
Bed Bath & Beyond
Kenosha, Wisconsin
08.2011 - 09.2015
- Managed daily operations to ensure smooth functioning of retail activities.
- Developed schedules for staff to ensure adequate coverage during peak hours.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
Education
High School Diploma -
Prosser Vocational
Chicago 05-1992
Skills
- Project management
- Problem solving
- Effective communication
- Customer service
- Renovation expertise
- Recruitment and hiring
- Lead safe renovator license
- Certified in Vendo Paradigm
Timeline
District Installation Manager
Home Depot Install Services
09.2015 - Current
Operations Manager
Bed Bath & Beyond
08.2011 - 09.2015
High School Diploma -
Prosser Vocational