Todd Handeland
Dayton,MN
Summary
Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
District Installation Manager
The Home Depot Inc
06.2021 - Current
- Responsible for $8m Installed services revenue, District 184
- Oversee quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conduct post-installation inspections to verify adherence to THD specifications and customer expectations.
- Enhancing customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Managing a team, providing guidance and support to ensure high-quality customer experiences.
Director- Multiple Home Depot Programs
Crew2
01.2017 - 06.2021
- Providing excellent customer service across various programs, Countertops, Doors and Hard surface flooring
- Worked closely with The Home Depot store management and District Services Managers across 10 states
- Ability to navigate and maintain a high volume program
- Successfully Managed a team of 18, while navagating program changes
- Negotiated pricing and rollout of hassle free door pricing in the KC/MO market with The Home Depot and Service Providers
Director of Doors/WT
Crew2
04.2018 - 02.2021
- Providing excellent customer service across various programs
- Work closely with The Home Depot associates, management and DSM's to ensure extremely satisfied customers
- Ability to navigate and maintain a high volume program and multi task daily activities
- Maintaining great working relationships with service providers in various programs to ensure success
- Managing service provider training, compliance, and payments along with portions of the onboarding process
- Negotiated pricing and rollout of hassle free door pricing in the KC/MO market with The Home Depot and Service Providers
- Managing a large team responsible for scheduling measures and installations for doors and WT's in multiple markets
- Well versed in the layout and needs of The Home Depot stores in the Northern Plains, Central and Midwest markets.
Director of Countertops
Crew2
01.2017 - 04.2018
- Providing excellent customer service across various programs
- Work closely with The Home Depot associates, management and DSM's to ensure extremely satisfied customers
- Ability to navigate and maintain a high volume program and multi task daily activities
- Maintaining great working relationships with service providers in various programs to ensure success
- Managing service provider training, compliance, and payments along with portions of the onboarding process
- Negotiated pricing and rollout of hassle free door pricing in the KC/MO market with The Home Depot and Service Providers
- Managing a large team responsible for scheduling measures and installations for doors and WT's in multiple markets
- Well versed in the layout and needs of The Home Depot stores in the Northern Plains, Central and Midwest markets.
Quality Manager
Crew2
04.2013 - 01.2017
- Provided assistance for Quality control for Kitchens, floor covering, bath and countertops
- Worked closely with the THD team, consulting for and implementing programs used in the field for data collection and organization, including The Home Depots Renowalk program
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Improved quality processes for increased efficiency and effectiveness.
Measure Technician
Stone Systems and Services Inc.
05.2002 - 01.2013
- Providing excellent customer service and precise measurements for stone fabrication
- assisted in the design and implementation of a new order tracking and field templating system
- Identified potential issues during site visits, providing preemptive solutions to avoid delays or complications.
Millwork and Systems Trainer
The Home Depot
07.1996 - 10.2002
- Analyze training needs to develop new training programs or modify and improve existing programs
- Conduct or arrange for ongoing technical training and personal development classes for staff members
- Plan, develop, and provide training and staff development programs
Millwork Department Head
The Home Depot
07.1996 - 10.1996
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Resolve customer complaints regarding sales and service.
Education
Completed coursework towards Generals -
Lansford Public School
Lansford, North DakotaCompleted coursework towards Psychology/Music - Cognitive Psychology
Minot State University
Minot, North Dakota05.1991
Skills
- Customer Focus
- Attracts Top Talent
- Builds Effective Teams
- Strong business acumen
- Drives Results
- Field Operations
- Vendor Management
- Collaborative leadership skills where strong value is placed on partnerships
- Proven problem solving and multi-tasking skills
- Excellent communication skill
- Strong negotiating skills
Awards and Distinctions
Executive recognition and Home Services Champion award for working the margins report and discovering duplicate payments equating to over $2m in margin erosion across the nation.
Timeline
District Installation Manager
The Home Depot Inc
06.2021 - Current
Director of Doors/WT
Crew2
04.2018 - 02.2021
Director- Multiple Home Depot Programs
Crew2
01.2017 - 06.2021
Director of Countertops
Crew2
01.2017 - 04.2018
Quality Manager
Crew2
04.2013 - 01.2017
Measure Technician
Stone Systems and Services Inc.
05.2002 - 01.2013
Millwork and Systems Trainer
The Home Depot
07.1996 - 10.2002
Millwork Department Head
The Home Depot
07.1996 - 10.1996
Completed coursework towards Generals -
Lansford Public School
Completed coursework towards Psychology/Music - Cognitive Psychology
Minot State University