Todd Handeland
Dayton,MN
Summary
Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
District Installation Manager
The Home Depot Inc
Brooklyn Center, MN
06.2021 - Current
- Responsible for $8m Installed services revenue, District 184
- Oversee quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conduct post-installation inspections to verify adherence to THD specifications and customer expectations.
- Enhancing customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Managing a team, providing guidance and support to ensure high-quality customer experiences.
Director- Multiple Home Depot Programs
Crew2
Minneapolis, MN
01.2017 - 06.2021
- Providing excellent customer service across various programs, Countertops, Doors and Hard surface flooring
- Worked closely with The Home Depot store management and District Services Managers across 10 states
- Ability to navigate and maintain a high volume program
- Successfully Managed a team of 18, while navagating program changes
- Negotiated pricing and rollout of hassle free door pricing in the KC/MO market with The Home Depot and Service Providers
Director of Doors/WT
Crew2
Minneapolis, MN
04.2018 - 02.2021
- Providing excellent customer service across various programs
- Work closely with The Home Depot associates, management and DSM's to ensure extremely satisfied customers
- Ability to navigate and maintain a high volume program and multi task daily activities
- Maintaining great working relationships with service providers in various programs to ensure success
- Managing service provider training, compliance, and payments along with portions of the onboarding process
- Negotiated pricing and rollout of hassle free door pricing in the KC/MO market with The Home Depot and Service Providers
- Managing a large team responsible for scheduling measures and installations for doors and WT's in multiple markets
- Well versed in the layout and needs of The Home Depot stores in the Northern Plains, Central and Midwest markets.
Director of Countertops
Crew2
Minneapolis, MN
01.2017 - 04.2018
- Providing excellent customer service across various programs
- Work closely with The Home Depot associates, management and DSM's to ensure extremely satisfied customers
- Ability to navigate and maintain a high volume program and multi task daily activities
- Maintaining great working relationships with service providers in various programs to ensure success
- Managing service provider training, compliance, and payments along with portions of the onboarding process
- Negotiated pricing and rollout of hassle free door pricing in the KC/MO market with The Home Depot and Service Providers
- Managing a large team responsible for scheduling measures and installations for doors and WT's in multiple markets
- Well versed in the layout and needs of The Home Depot stores in the Northern Plains, Central and Midwest markets.
Quality Manager
Crew2
04.2013 - 01.2017
- Provided assistance for Quality control for Kitchens, floor covering, bath and countertops
- Worked closely with the THD team, consulting for and implementing programs used in the field for data collection and organization, including The Home Depots Renowalk program
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Improved quality processes for increased efficiency and effectiveness.
Measure Technician
Stone Systems and Services Inc.
Mendota Heights, MN
05.2002 - 01.2013
- Providing excellent customer service and precise measurements for stone fabrication
- assisted in the design and implementation of a new order tracking and field templating system
- Identified potential issues during site visits, providing preemptive solutions to avoid delays or complications.
Millwork and Systems Trainer
The Home Depot
Atlanta, Georgia
07.1996 - 10.2002
- Analyze training needs to develop new training programs or modify and improve existing programs
- Conduct or arrange for ongoing technical training and personal development classes for staff members
- Plan, develop, and provide training and staff development programs
Millwork Department Head
The Home Depot
Atlanta, Georgia
07.1996 - 10.1996
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Resolve customer complaints regarding sales and service.
Education
Completed coursework towards Generals -
Lansford Public School
Lansford, North DakotaCompleted coursework towards Psychology/Music - Cognitive Psychology
Minot State University
Minot, North Dakota05.1991
Skills
- Customer Focus
- Attracts Top Talent
- Builds Effective Teams
- Strong business acumen
- Drives Results
- Field Operations
- Vendor Management
- Collaborative leadership skills where strong value is placed on partnerships
- Proven problem solving and multi-tasking skills
- Excellent communication skill
- Strong negotiating skills
Awards and Distinctions
Executive recognition and Home Services Champion award for working the margins report and discovering duplicate payments equating to over $2m in margin erosion across the nation.
Timeline
District Installation Manager
The Home Depot Inc
06.2021 - Current
Director of Doors/WT
Crew2
04.2018 - 02.2021
Director- Multiple Home Depot Programs
Crew2
01.2017 - 06.2021
Director of Countertops
Crew2
01.2017 - 04.2018
Quality Manager
Crew2
04.2013 - 01.2017
Measure Technician
Stone Systems and Services Inc.
05.2002 - 01.2013
Millwork and Systems Trainer
The Home Depot
07.1996 - 10.2002
Millwork Department Head
The Home Depot
07.1996 - 10.1996
Completed coursework towards Generals -
Lansford Public School
Completed coursework towards Psychology/Music - Cognitive Psychology
Minot State University