Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Trapp

Batavia,OH

Summary

Responsible Senior Service Field Technician with nearly 22 years of experience providing CVS stores communications and troubleshooting during field visits and phone support. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with stores by providing outstanding services. Being a Senior Service Field Technician use excellent professional presence to effectively troubleshoot issues and complete timely repairs. Mechanically-inclined and meticulous to resolve store issues. Over the years traveled to many states and Puerto Rico for training new technicians, assisted in several CVS acquisitions, conversions of competitor pharmacies, and Hurricane Maria relief and recovery of impacted stores. Assisted immediate supervisor in new documentation processes and assuming his duties in his absence. Provided assistance and support to fellow team members.

Overview

26
26
years of professional experience

Work History

Senior Field Service Technician

CVS Pharmacy
Woonsocket, RI
09.2000 - Current
  • Primary business equipment service technician for the Cincinnati, OH retail market consisting of approximately 40-50 locations. Job duties included servicing and installing hardware, providing IT support to fellow technicians, supporting special projects, piloting new technology, and assisting with technician training. I covered my manager's job responsibilities when absent, which consisted of managing fellow technicians, providing technical and administrative support, and working directly with local retail management to solve IT-related issues.

Corporal (E4) Infantry Rifleman/Company Clerk

United States Marine Corps
Camp Pendleton-Oceanside/San Clemente, CA
04.1993 - 03.1995
  • Trained in various skillsets to perform duties of an Infantry Rifleman and Team Leader of Marines. Also experienced in various computer applications, administrative duties and educational correspondence for company of over 180 Marines

Lance Corporal (E3) Marine Security Forces Guard

United States Marine Corps
London, , England, UK
01.1991 - 04.1993
  • Performed security patrols of designated areas on foot or in vehicle.
  • Observed departing personnel to protect against property theft and conducted authorized removal of property within appropriate requirements.
  • Supervised and trained personnel in providing security of Dignitaries and various forms of classified equipment and documents vital to National Security. Highly trained in use of various forms of communication equipment.
  • Watched for irregular or unusual conditions that created security concerns or safety hazards and proactively addressed concerns.

Education

Some College (No Degree) - Correspondence Courses - 9 Semester Hours

City Colleges of Chicago
London, England UK

Some College (No Degree) - Correspondence Courses- 15 Semester Hours

UNITED STATES MARINE CORPS INSTITUTE
Washington DC

Associate of Applied Science - Electronics Engineering Technologies

ITT TECHNICAL INSTITUTE
Cincinnati/Norwood, OH
09.2000

Skills

  • Professional, Courteous, Strong work ethic and Integrity
  • Inventory Management
  • Installation and Repair
  • Exceptional customer service, interpersonal, verbal, and written skills
  • Ability to multitask
  • Problem-solving and organizational skills
  • Personable, self-confident, articulate, and creative
  • Service Quality
  • Software and Hardware Implementation
  • Telephone Support
  • Time Management
  • Preventative Maintenance

Timeline

Senior Field Service Technician

CVS Pharmacy
09.2000 - Current

Corporal (E4) Infantry Rifleman/Company Clerk

United States Marine Corps
04.1993 - 03.1995

Lance Corporal (E3) Marine Security Forces Guard

United States Marine Corps
01.1991 - 04.1993

Some College (No Degree) - Correspondence Courses - 9 Semester Hours

City Colleges of Chicago

Some College (No Degree) - Correspondence Courses- 15 Semester Hours

UNITED STATES MARINE CORPS INSTITUTE

Associate of Applied Science - Electronics Engineering Technologies

ITT TECHNICAL INSTITUTE
Anthony Trapp