Responsible Senior Service Field Technician with nearly 22 years of experience providing CVS stores communications and troubleshooting during field visits and phone support. Excellent leadership, motivational and communication talents. Dedicated to building positive relationships with stores by providing outstanding services. Being a Senior Service Field Technician use excellent professional presence to effectively troubleshoot issues and complete timely repairs. Mechanically-inclined and meticulous to resolve store issues. Over the years traveled to many states and Puerto Rico for training new technicians, assisted in several CVS acquisitions, conversions of competitor pharmacies, and Hurricane Maria relief and recovery of impacted stores. Assisted immediate supervisor in new documentation processes and assuming his duties in his absence. Provided assistance and support to fellow team members.