Talor Back
Adair,OK
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
7
7
years of professional experience
Work History
Senior Field Service Technician
Aristocrat
Tulsa, OK
01.2020 - Current
- Effectively diagnosed technical problems and resolved errors.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Observed field safety protocols to prevent injuries and accidents.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Trained customers on equipment after installation.
- Collaborated with team members to assess problems and quickly resolve.
- Diagnosed and repaired mechanical issues according to industry standards.
Field Service Technician
Gaming Capital Group
Newcastle, OK
10.2019 - 01.2020
- Performed on-site installation, routine maintenance and minor repairs to EGMs.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Drove and maintained company vehicle, keeping in peak condition.
- Explained and demonstrated EGM operations to customer.
- Collaborated with team members to assess equipment performance needs.
- Observed field safety protocols to prevent injuries and accidents.
- Trained customers on equipment after installation.
- Documented repair methods and maintenance processes to improve support analysis.
Slot Machine Technician
IGT
Tulsa, OK
09.2018 - 10.2019
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
- Assisted customers and personnel with slot machine issues and questions.
- Identified and attended to potential malfunctions to optimize operations and potential revenue.
- Promoted positive public image by delivering friendly service to players and employees.
- Maintained clean, safe and hazard-free environment for staff and guests.
- Assisted patrons with jackpot payouts.
- Answered questions about gaming rules and policies.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
Slot Machine Technician
Cherokee Nation Entertainment
Catoosa, OK
09.2016 - 09.2017
- Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
- Assisted customers and personnel with slot machine issues and questions.
- Promoted positive public image by delivering friendly service to players and employees.
- Maintained clean, safe and hazard-free environment for staff and guests.
- Resolved slot machine tilts and coin jams.
- Answered questions about gaming rules and policies.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Inspected equipment to maintain proper working conditions.
- Enforce safety rules and casino policies to maintain order.
- Greeted casino patrons and offered to provide hotel information or directions.
- Completed adjustments and minor repairs on casino floor equipment.
- Monitored casino operations and patron behavior for suspicious activity.
Education
Some College (No Degree) - Computer and Information Sciences
Rogers State University
Claremore, OKSkills
- Training and Development
- Workflow Management
- Work Order Management
- Interdepartmental Collaboration
- Troubleshooting and Repair
- Project Management
- Customer Service
- Verbal and Written Communication
- Device Installation
- Work Orders
- Quality Assurance Controls
- Customer Consulting
- Accountability and Work Ethic
- System Installation
- Hardware and Software Installation
- Teamwork and Coordination
- Regulatory Requirements
- Problem-Solving
- Relationship Building
- Courteous and Professional
- Prioritization and Time Management
- Technical Troubleshooting
- Timely Reports Completion
- Quality Assurance
Timeline
Senior Field Service Technician
Aristocrat
01.2020 - Current
Field Service Technician
Gaming Capital Group
10.2019 - 01.2020
Slot Machine Technician
IGT
09.2018 - 10.2019
Slot Machine Technician
Cherokee Nation Entertainment
09.2016 - 09.2017
Some College (No Degree) - Computer and Information Sciences
Rogers State University
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