Joshua Yates
Summary
Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across seven years of industry experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
The Home Depot
01.2024 - Current
- Delivered high-quality training sessions to junior technicians, promoting skill development and knowledge sharing.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
Senior Field Service Technician
Home Depot
03.2021 - 01.2024
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Trained and supported new hires/experienced techs resulting in better understanding of process flow, equipment diagnostics and safety procedures.
- Provided telephone support to fellow teammates by determining cause of issue and collaborating to help determine the most effective solution.
Field Service Technician
Home Depot
06.2017 - 03.2021
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Troubleshooted, repaired and maintained operational efficiencies in hydraulic, mechanical, and electrical systems.
- Established positive customer relationships
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Maintenance Service Technician
Home Depot
03.2017 - 06.2017
- Increased overall lifespan of equipment by following preventive maintenance plans and executing unscheduled repairs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Tool Repair Technician
Home Depot
06.2016 - 03.2017
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Front End Cashier
Home Depot
05.2016 - 06.2016
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Coventry High School
05.2016
Skills
- Troubleshooting and Repair
- Work Order Management
- Time Management
- Training and Development
- Equipment Maintenance
- Safety Compliance
- Decision Making
- Advanced Troubleshooting
- Preventive Maintenance
- Technical Troubleshooting
- Electrical Troubleshooting
- Reading Wiring Diagrams
- Problem-Solving
- Training and Mentoring
Certification
- PLD, Ballypal EPJ and PSL Check Ride Certified
- MEWP Operator Certified
- HVAC Technician Certified (Type 1)
- Completed Phase 1 & 2 of TCoE's SFSP OEM Train-the-Trainer
- Certified Trainer on MEWP, PLD, PSL, and Ballypal EPJ's
Timeline
Senior Field Service Technician
The Home Depot
01.2024 - Current
Senior Field Service Technician
Home Depot
03.2021 - 01.2024
Field Service Technician
Home Depot
06.2017 - 03.2021
Maintenance Service Technician
Home Depot
03.2017 - 06.2017
Tool Repair Technician
Home Depot
06.2016 - 03.2017
Front End Cashier
Home Depot
05.2016 - 06.2016
High School Diploma -
Coventry High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Andrea LopezAndrea Lopez
Service Desk at The Home DepotService Desk at The Home Depot
Justin LyonJustin Lyon
Sales Associate at The Home DepotSales Associate at The Home Depot
Carter GovernaleCarter Governale
Sales Associate at The Home DepotSales Associate at The Home Depot
MD Sohaib HossainMD Sohaib Hossain
Senior field service technician at Future Pipe IndustriesSenior field service technician at Future Pipe Industries