Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Languages
Websites
References
Timeline
Generic

Michael Munoz

Hayward,USA

Summary

Dynamic Sales Operations Engineer with a proven track record at Botrista, excelling in troubleshooting and technical analysis. Expert in managing over 40 accounts while fostering client relationships and driving sales initiatives. Skilled in AI integration and employee training, ensuring optimal machine performance and customer satisfaction. Adaptable and results-oriented professional. Supported remanufacturing and development of AI-driven machines, contributing to innovative solutions in the AI sector. Developed a strong passion for AI technologies and their future applications. Committed to advancing the AI industry through continuous learning and impactful contributions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Operations Engineer

Botrista
San Francisco, CA
01.2023 - Current
  • Installed and maintained BotristaPro beverage machines to ensure optimal performance.
  • Trained employees on machine operation, enabling independent use without assistance.
  • Diagnosed issues by listening to customer descriptions, managing over 40 accounts effectively.
  • Disassembled and reassembled machines with precision to resolve technical problems.
  • Promoted to Sales Operations Engineer, merging responsibilities of Field Service Engineer and Account Manager.
  • Managed 40+ accounts in Bay Area, ensuring comprehensive service and support.
  • Executed menu changes, handled marketing initiatives, and fostered client relationships.
  • Developed sales pitches for new and existing clients while maintaining equipment reliability.
  • Troubleshot and resolved technical problems related to server hardware, software applications, operating systems, and networking protocols.
  • Assisted with remanufacturing and developing AI-driven machines.

Electromechanical Technician

Alstom
Vallejo, CA
08.2023 - 06.2024
  • Operated forklift, boom lift, car puller, and scissor lift under company certification.
  • Diagnosed complex issues using advanced problem-solving skills for quick resolution.
  • Tested components with specialized equipment to ensure proper operation.
  • Torqued low and high voltage wires in junction boxes for LA Metro Trains.
  • Assembled e-lockers and installed door operators, ensuring compliance with specifications.
  • Conducted testing on doors to verify functionality and adherence to standards.
  • Resolved checklist team issues, maintaining quality control on assembly tasks.
  • Constructed cabs and seats for trains, preparing units for inspection by customers.

Electrical Apprentice

Fuata Electric
San Mateo, CA
06.2021 - 07.2023
  • Executed residential and commercial electrical installations over two years at Fuata Electric.
  • Installed and maintained electrical systems, ensuring compliance with local codes.
  • Connected cables from service entrance to meters and main distribution panels.
  • Installed ground fault circuit interrupter outlets according to code requirements.
  • Cut openings in walls or floors for conduit passage using power saws or cutting torches.
  • Assembled junction boxes and installed conduit systems, including EMT and rigid conduit.
  • Tested electrical systems for proper functionality and safety compliance.
  • Collaborated with foremen to independently manage circuit routing and installations.

Education

High School Diploma -

Mt Eden High School
Hayward, CA
05.2021

Skills

  • Troubleshooting and technical analysis
  • Programmable logic controllers
  • CCTV systems and NEC
  • Low and high voltage systems
  • Blueprint reading and schematics
  • Cabling and installation
  • Industrial maintenance and equipment upkeep
  • Technical troubleshooting and problem solving
  • Account management and customer service
  • Sales support and relationship building
  • Employee training and staff development
  • AI integration and machine installation
  • Quality control and safety maintenance
  • Time management and adaptability
  • KPI tracking and 5S methodology
  • Operations management in manufacturing

References

  • Rehan Hussien, SOE Manager, (917) 703-4845
  • Wallace Shao, FSE Manager, (408) 833-2467
  • Carlos Barrera, Lowes Manager, Lowes, (650) 678-2843
  • David Fuata, Owner and Boss, Fuata Electric, (650) - 678-2843

Languages

  • English
  • Spanish

Certification

  • California Food Handler
  • FIELD SERVICE ENGINEER

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Electromechanical Technician

Alstom
08.2023 - 06.2024

Sales Operations Engineer

Botrista
01.2023 - Current

Electrical Apprentice

Fuata Electric
06.2021 - 07.2023

High School Diploma -

Mt Eden High School

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