Michael Munoz
Hayward,USA
Summary
Dynamic Sales Operations Engineer with a proven track record at Botrista, excelling in troubleshooting and technical analysis. Expert in managing over 40 accounts while fostering client relationships and driving sales initiatives. Skilled in AI integration and employee training, ensuring optimal machine performance and customer satisfaction. Adaptable and results-oriented professional. Supported remanufacturing and development of AI-driven machines, contributing to innovative solutions in the AI sector. Developed a strong passion for AI technologies and their future applications. Committed to advancing the AI industry through continuous learning and impactful contributions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Xylem Inc.
Milpitas, CA
11.2025 - Current
- Perform advanced troubleshooting, maintenance, and repair of electro-mechanical water treatment systems for commercial and industrial customers
- Diagnose electrical, mechanical, and control issues using schematics, wiring diagrams, and technical documentation
- Serve as a trusted on-site technical resource, clearly communicating findings, recommendations, and solutions to customers
- Maintain accurate service documentation, work orders, and parts usage in company systems
- Operate as a DOT-certified driver, maintaining full compliance with FMCSA regulations, vehicle inspections, and safety requirements.
Field Service Technician
Culligan Quench
Hayward, CA
07.2025 - 11.2025
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Tested systems, noting issues and completing preventive maintenance.
Sales Operations Engineer
Botrista
San Francisco, CA
11.2024 - 06.2025
- Installed, commissioned, and maintained BotristaPro automated beverage systems to ensure optimal performance and reliability
- Trained customer employees on machine operation and basic troubleshooting, enabling independent daily use
- Disassembled, repaired, and reassembled equipment to resolve mechanical, electrical, and system-level issues
- Promoted to Sales Operations Engineer, combining responsibilities of Field Service Engineer and Account Manager
- Managed and supported 40+ customer accounts across the Bay Area, providing routine service and emergency repairs
- Executed menu updates, supported marketing initiatives, and maintained strong client relationships
- Developed and delivered sales pitches for new and existing customers while ensuring equipment uptime and performance
- Troubleshot issues related to server hardware, software applications, operating systems, and networking protocols
- Assisted with remanufacturing efforts and supported the development of AI-driven beverage machines
Field Service Engineer
Aerotek
San francisco , CA
01.2024 - 11.2024
- Installed, commissioned, and serviced automated beverage dispensing systems at customer sites
- Diagnosed failures across hardware, wiring, sensors, pumps, and control components to restore system operation
- Traveled out of state to install, commission, and present Botrista systems at customer sites, conventions, and industry events.
- Managed and supported 40+ customer accounts, consistently responding to emergency repairs to minimize downtime and maintain customer operations.
- Served as the primary Field Service Engineer representing the Bay Area, supporting installations, customer relationships, and field operations.
Electromechanical Technician
Alstom
Vallejo, CA
08.2023 - 06.2024
- Operated forklift, boom lift, car puller, and scissor lift under company certification.
- Diagnosed complex issues using advanced problem-solving skills for quick resolution.
- Tested components with specialized equipment to ensure proper operation.
- Torqued low and high voltage wires in junction boxes for LA Metro Trains.
- Assembled e-lockers and installed door operators, ensuring compliance with specifications.
- Conducted testing on doors to verify functionality and adherence to standards.
- Resolved checklist team issues, maintaining quality control on assembly tasks.
- Constructed cabs and seats for trains, preparing units for inspection by customers.
Electrical Apprentice
Fuata Electric
San Mateo, CA
06.2021 - 07.2023
- Executed residential and commercial electrical installations over two years at Fuata Electric.
- Installed and maintained electrical systems, ensuring compliance with local codes.
- Connected cables from service entrance to meters and main distribution panels.
- Installed ground fault circuit interrupter outlets according to code requirements.
- Cut openings in walls or floors for conduit passage using power saws or cutting torches.
- Assembled junction boxes and installed conduit systems, including EMT and rigid conduit.
- Tested electrical systems for proper functionality and safety compliance.
- Collaborated with foremen to independently manage circuit routing and installations.
Education
High School Diploma -
Mt Eden High School
Hayward, CA05.2021
Skills
- Troubleshooting and technical analysis
- Programmable logic controllers
- CCTV systems and NEC
- Low and high voltage systems
- Blueprint reading and schematics
- Cabling and installation
- Industrial maintenance and equipment upkeep
- Technical troubleshooting and problem solving
- Account management and customer service
- Sales support and relationship building
- Employee training and staff development
- AI integration and machine installation
- Quality control and safety maintenance
- Time management and adaptability
- KPI tracking and 5S methodology
- Operations management in manufacturing
References
- Rehan Hussien, SOE Manager, (917) 703-4845
- Wallace Shao, FSE Manager, (408) 833-2467
- Carlos Barrera, Lowes Manager, Lowes, (650) 678-2843
- David Fuata, Owner and Boss, Fuata Electric, (650) - 678-2843
Languages
- English
- Spanish
Certification
- California Food Handler
- FIELD SERVICE ENGINEER
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Senior Field Service Technician
Xylem Inc.
11.2025 - Current
Field Service Technician
Culligan Quench
07.2025 - 11.2025
Sales Operations Engineer
Botrista
11.2024 - 06.2025
Field Service Engineer
Aerotek
01.2024 - 11.2024
Electromechanical Technician
Alstom
08.2023 - 06.2024
Electrical Apprentice
Fuata Electric
06.2021 - 07.2023
High School Diploma -
Mt Eden High School