Anthony Trillo
Las Vegas,NV
Summary
Results-driven individual known for strong communication and problem-solving skills in guest relations. Committed to driving customer satisfaction and team success through attentive service and effective issue resolution.
Overview
7
7
years of professional experience
4044
4044
years of post-secondary education
1
1
Certification
Work History
Guest Service Ambassador
Station Casinos
Las Vegas, NV
12.2022 - Current
- Greeted guests upon arrival and ensured that they felt welcomed.
- Assisted with any special requests or needs of the guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Attended guest needs, such as currency transactions, payouts, markers, and credit lines.
- Performed routine maintenance on gaming machines, such as cleaning and changing tickets.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
Sales Associate
Vivint Solar
Las Vegas, NV
08.2021 - 01.2022
- Provided accurate information about products, prices and services.
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Attended weekly team meetings to discuss sales strategies and targets.
- Listened to customers to understand needs and put together optimal solutions.
Sales Manager
212 sales
Las Vegas, NV
03.2020 - 08.2021
- Monitored daily and long-term routes for weather, traffic, and other conditions.
- Developed and implemented sales strategies to increase market share.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Executed strategic sales plans to expand customer base and revenue.
Cashier Team Lead
Buffalo Wild Wings
Las Vegas, NV
11.2018 - 03.2020
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
EMT BASIC -
EMS Training Center of Southern Nevada
Las Vegas, NVHigh School Diploma -
Arbor View High School
Las Vegas, NVSkills
- Guest Relations
- Customer Service
- Issue Resolution
- Safe Driving
- CPR and First Aid
- Basic Life Support
Certification
- EMT BASIC
Languages
2
References
References available upon request.
Education and Training
EMT BASIC
ICS 100
ICS 200
Timeline
Guest Service Ambassador
Station Casinos
12.2022 - Current
Sales Associate
Vivint Solar
08.2021 - 01.2022
Sales Manager
212 sales
03.2020 - 08.2021
Cashier Team Lead
Buffalo Wild Wings
11.2018 - 03.2020
EMT BASIC -
EMS Training Center of Southern Nevada
High School Diploma -
Arbor View High School