Anthony Trujillo
Albuquerque ,NM
Summary
Dynamic grocery professional with extensive experience at Smiths Food And Drug, excelling in customer service and inventory management. Proven track record in enhancing product visibility and freshness control, while fostering teamwork and operational efficiency. Skilled in cash handling and staff supervision, committed to delivering exceptional shopping experiences.
Overview
9
9
years of professional experience
Work History
Grocery Clerk
Smiths Food And Drug
09.2016 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked shelves and organized displays to maintain store appearance and accessibility.
- Monitored inventory levels, notifying management of low stock items for timely replenishment.
- Collaborated with team members to ensure cleanliness and safety standards were met throughout the store.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Operated cash register to accurately process and record customer payments.
Dairy Manager
Smiths Food And Drug
10.2023 - 01.2026
- Managed daily dairy operations ensuring product quality and freshness.
- Supervised staff, fostering teamwork and efficient workflow in dairy department.
- Implemented inventory control measures to minimize waste and maintain stock levels.
- Developed promotional displays to enhance product visibility and increase sales.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
Front End Management
Smiths Food And Drug
10.2017 - 08.2023
- Led front-end operations, ensuring optimal customer service and satisfaction.
- Developed training programs for staff to elevate product knowledge and customer engagement.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Reduced wait times with quick, accurate cash handling and effective communication with team members.
- Accurately handled cash transactions, maintaining proper cash handling procedures and reducing discrepancies in the register.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
- Maintained cash drawer with accurate cash handling and balancing.
- Managed daily cash handling, depositing, and reporting responsibilities to maintain accurate financial records.
Cashier
Smith’s Food and Drugs
09.2016 - 12.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent monitoring and reconciliation.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to enhance workflow and customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
No Degree -
Central New Mexico Community College
Albuquerque, NMSkills
Customer service
Timeline
Dairy Manager
Smiths Food And Drug
10.2023 - 01.2026
Front End Management
Smiths Food And Drug
10.2017 - 08.2023
Grocery Clerk
Smiths Food And Drug
09.2016 - Current
Cashier
Smith’s Food and Drugs
09.2016 - 12.2017
No Degree -
Central New Mexico Community College