Anthony Tucci
Shreveport,LA
Summary
Proven leader with extensive experience in enhancing operational efficiency and profitability at Xpress CarWash. Skilled in employee recruitment, training, and hydraulic systems maintenance, demonstrating a commitment to exceptional customer service and team development. Achieved significant reductions in loss through strategic problem-solving and meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Store/Operations Manager
Xpress CarWash
Shreveport, LA
04.2016 - Current
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Collaborated with other managers to develop cross-functional solutions for increased store performance.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff
- Responsible for recruiting, hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths while controlling labor costs.
- 7+ years daily use of Microsoft Office products and applications.
- Performed daily assessments to determine preventative and predictive measures to maintain automated wash systems.
- Repaired and maintained wash components including ( but not limited to) hydraulic, electrical, plumbing, vacuum, and chemical systems.
- Assessed and addressed customer damage claims and repairs.
- Repair and maintenance of automated conveyer belt system and controls.
- Improved overall car wash efficiency with meticulous attention to detail.
Laborer - Labor Foreman, Family Owned Business
Tucci Masonry
Orlando, FL
07.2006 - 02.2012
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Manager
Pizza Pro
Chandler, TX
08.2015 - 03.2016
- Oversaw kitchen and delivery operations.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews.
- Maintained compliance with local health department regulations by enforcing strict sanitation practices and food handling guidelines.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
Education
High School Diploma -
Pace Brantley Hall High School
Longwood, FL06.2005
Skills
- Recruitment and hiring
- Staff Management
- Employee Scheduling
- Operations Oversight
- Store maintenance
- Masonry
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Team leadership and coaching
- Strategic thinker
- Store operations
- Flexible Schedule
- Store Opening and Closing
- Employee Training
- Accurate money handling
- Payroll Management
- Root Cause Analysis
- Employee Terminations
- Security System Monitoring
- Equipment Repair
- Power Tools Proficiency
- Mechanical Troubleshooting
- Hydraulic systems
- Predictive Maintenance
- Pneumatic Systems
- Electrical Systems Maintenance
- Motor Controls
- Conveyor Systems
- Problem solving ability
- Hand and power tools
- Safety awareness
- Preventive Maintenance
- Tool management
- Plumbing
- Parts Replacement
- Drywall Repair
- Supply Management
- Electrical Troubleshooting
- Facility Management
- Equipment Installation
- Air Compressors
- Machine lubrication
- Mechanical Aptitude
- Roofing
- Chemical Handling
- Component inspection
Timeline
Store/Operations Manager
Xpress CarWash
04.2016 - Current
Manager
Pizza Pro
08.2015 - 03.2016
Laborer - Labor Foreman, Family Owned Business
Tucci Masonry
07.2006 - 02.2012
High School Diploma -
Pace Brantley Hall High School