Anthony Turcios
Compton
Summary
Dynamic customer service professional with experience at Domino's Pizza, adept at resolving conflicts and enhancing customer loyalty. Skilled in complaint handling and fluent in Spanish, I excel in high-pressure environments. Proven ability in commercial landscaping, and residential lawn maintenance services, including experience with heavy machinery and equipment, always ensuring client satisfaction through timely project completion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Domino's Pizza
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Landscape Worker
Classy Gardening Service
01.2018 - 12.2022
- Familiar with gas tools, and experience with heavy machinery.
- Removed weeds, hazards, and debris maintaining clean worksites throughout projects.
- Handled hedge, bush, shrub, and tree trimming.
- Performed planting, tilling, lawn edging, trench digging, and minor experience with irrigation systems.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
Education
Associate of Arts - Business Accountancy
Cerritos College
Norwalk, CA05-2027
High School Diploma -
Southeast Academy High School
Norwalk, CA05-2022
Skills
- Call center experience
- Complaint Handling
- Stock management
- Heavy equipment operation
- Chemical handling
- Water feature installation
- Weed management
- Equipment maintenance
- Commercial Landscaping
Accomplishments
- Was offered various manager positions at Domino's
- Employee of the month
- Worked on various big projects, with small teams.
- Supervised team of 10+ staff members.
Certification
- Driver's License
- Food Handlers Card
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Domino's Pizza
11.2022 - Current
Landscape Worker
Classy Gardening Service
01.2018 - 12.2022
Associate of Arts - Business Accountancy
Cerritos College
High School Diploma -
Southeast Academy High School
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