Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANTHONY TWITTY

Greenville

Summary

Dynamic operations manager with a proven track record at AAF Flanders, excelling in strategic planning and decision-making. Enhanced team productivity and customer satisfaction through effective training and quality assurance initiatives. Successfully managed budgets while fostering a culture of accountability and continuous improvement, achieving financial targets and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager of Operations

AAF Flanders
03.2024 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.

Supervisor of Factory Operations

Dayco
11.2020 - 02.2024
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
  • Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
  • Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
  • Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
  • Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.

Customer Care Representative

Deutche Group
01.2017 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed to team success, consistently achieving call center performance metrics.

Education

Bachelor of Science - Organizational Leadership

Covenant College
Lookout Mountain, GA
02-2008

Associate of Arts - Business Law

Georgia Northwestern Technical College
Rock Spring, GA
01-2006

Skills

  • Decision-making
  • Customer service
  • Quality assurance
  • Strategic planning

Certification

· 30 hr. OSHA General Industry Regulations (29 CFR 1910) Certified 2015

· CPR & First responder certified (American Red Cross) 2021

· Six sigma Green belt certification

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Manager of Operations

AAF Flanders
03.2024 - Current

Supervisor of Factory Operations

Dayco
11.2020 - 02.2024

Customer Care Representative

Deutche Group
01.2017 - 10.2020

Bachelor of Science - Organizational Leadership

Covenant College

Associate of Arts - Business Law

Georgia Northwestern Technical College

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ANTHONY TWITTY