Anthony Valdes
Elizabeth,NJ
Summary
Excelled in high-stress situations, demonstrating multitasking abilities and a commitment to professionalism. Fluent in Spanish, adept at fostering team collaboration, and consistently recognized for reliability and punctuality. Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Proven with a track record of enhancing customer satisfaction at Spirit Airlines. by leveraging exceptional communication skills and a strong work ethic.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Spirit Airlines Inc.
2024.07 - Current
- Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
- Managed boarding pass distribution to ensure an organized boarding process.
- Assisted customers with special needs, ensuring their comfort and ease of access to the aircraft.
Sales Associate
Adidas
2022.09 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced customer satisfaction by providing exceptional service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow team members to deliver a seamless experience to customers
Cashier/customer Relations
Walmart
2024.01 - 2024.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales/Stocker
Pottery Barn
2023.01 - 2024.01
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
Education
Bachelor of Science - Accounting
Union County College
Cranford, NJ07.2027
High School Diploma -
John E. Dwyer Technology Academy
Elizabeth, NJ06.2022
Skills
- Customer Service
- Strong Work Ethic
- Professional Appearance
- Verbal and written communication
- Public Speaking
- Leadership Qualities
- Reliability and punctuality
- Multilingual Skills (Spanish)
- Team Collaboration
- Multitasking Abilities
Accomplishments
- Exceeded monthly quota over 10 times.
- Awarded “Employee of the Month” in March, June, and July of 2023.
- Supervised team of 4-6 staff members often throughout June to december 2023.
Hobbies
Sports (Soccer and volleyball mostly)
Videogames
Travelling
Interacting with new people
Hanging out with friends
Languages
English
Spanish
Portuguese
Timeline
Guest Service Agent
Spirit Airlines Inc.
2024.07 - Current
Cashier/customer Relations
Walmart
2024.01 - 2024.07
Sales/Stocker
Pottery Barn
2023.01 - 2024.01
Sales Associate
Adidas
2022.09 - Current
Bachelor of Science - Accounting
Union County College
High School Diploma -
John E. Dwyer Technology Academy
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