Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
Deerfield, Illinois
02.2024 - 02.2025
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered customer inquiries and provided accurate information regarding products and services.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Operated a POS system to process payments efficiently.
Resolved customer complaints promptly and efficiently.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Resolved issues related to damaged or lost shipments in a timely manner.
Served as a liaison between logistics personnel, sales staff, and customers throughout the supply chain process.
Assistant Manager
UPS
Seattle, WA
02.2021 - 11.2023
Assisted with customer requests and answered questions to improve satisfaction.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operated a variety of machinery and tools safely and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Utilized technical skills and problem solving skills to troubleshoot complex problems and implement solutions.
Prepared packages for shipping and determined most economical shipping methods.
Utilized various computer systems to track shipments throughout their journey from origin to final destination.
Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.