Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anthony V DiFrancesco
Open To Work

Anthony V DiFrancesco

Customer Relations
Manchester,NH

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sales RepresentativeMaintenance TechnicianShift LeadLaborerPromotions Team Member

Work Type

Full TimePart TimeGig WorkSeasonal WorkContract Work

Location Preference

On-Site
Location: Manchester, NH
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Career advancementCompany CultureHealthcare benefitsPaid time offPaid sick leaveWork-life balance

Summary

To use my skills to their full potential all while learning in the process. To grow and master all phases of the customer service, sales, and maintenance industry. I understand the importance of recommending the best products that fit each customer’s needs. Strive to provide only the best customer care, and do my job to the fullest extent. I consider my future in the sales, service, maintenance industry, a growth opportunity as well as my career.

Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.

Professional maintenance leader with strong focus on team collaboration and achieving results. Skilled in preventive maintenance, troubleshooting, and safety procedures. Known for reliability and adaptability to changing needs. Proficient in managing maintenance schedules, training staff, and ensuring operational efficiency.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Representative

Harley Davidson
04.2023 - Current
  • Developed and maintained relationships with customers to enhance brand loyalty.
  • Executed sales strategies to achieve revenue goals and increase market presence.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Collaborated with marketing teams to create promotional materials and campaigns.
  • Implemented sales training programs, enhancing team performance and knowledge base.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Maintenance Technician

Cianciolo Maintenance
06.2007 - Current
  • Conducted routine inspections to identify maintenance needs and ensure operational efficiency.
  • Repaired and maintained HVAC systems, plumbing, and electrical equipment to optimize performance.
  • Collaborated with team members to develop preventive maintenance schedules, reducing downtime.
  • Trained junior technicians on best practices for equipment care and safety protocols.
  • Implemented process improvements that increased maintenance response time and reduced service interruptions.
  • Supervised maintenance projects, ensuring compliance with safety regulations and quality standards.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.

Shift Lead

Diem Cannabis
12.2021 - 04.2023
  • Developed and maintained relationships with customers to enhance brand loyalty.
  • Executed sales strategies to achieve revenue goals and increase market presence.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Collaborated with marketing teams to create promotional materials and campaigns.
  • Implemented sales training programs, enhancing team performance and knowledge base.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Supervised daily operations to ensure compliance with regulatory standards and company policies.
  • Trained and mentored team members on product knowledge and customer service best practices.

Service Writer

Kelly Nissan
08.2014 - 04.2015
  • Developed and maintained relationships with customers to enhance brand loyalty.
  • Executed sales strategies to achieve revenue goals and increase market presence.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Collaborated with marketing teams to create promotional materials and campaigns.
  • Implemented sales training programs, enhancing team performance and knowledge base.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Supervised daily operations to ensure compliance with regulatory standards and company policies.
  • Trained and mentored team members on product knowledge and customer service best practices.
  • Assisted customers in identifying service needs and scheduling appointments.
  • Coordinated service records and maintained accurate documentation for customer transactions.

Assistant Manager

Valvoline Instant Oil change
06.2010 - 08.2014
  • Developed and maintained relationships with customers to enhance brand loyalty.
  • Executed sales strategies to achieve revenue goals and increase market presence.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Collaborated with marketing teams to create promotional materials and campaigns.
  • Implemented sales training programs, enhancing team performance and knowledge base.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Supervised daily operations to ensure compliance with regulatory standards and company policies.
  • Trained and mentored team members on product knowledge and customer service best practices.
  • Assisted customers in identifying service needs and scheduling appointments.
  • Coordinated service records and maintained accurate documentation for customer transactions.
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on customer service best practices and technical procedures.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Managed inventory control, optimizing stock levels to meet customer demand effectively.
  • Analyzed customer feedback to identify trends, improving service quality and client satisfaction.

Education

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VIOC Training Academy
Tewksbury, MA

Customer Service Adviser, Sales, and Business courses completed

Middlesex Community College
Bedford, MA

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Burlington High School
Burlington, MA
01.2010

Skills

Sales Representative

Managed Valvoline Franchise

Customer Service, handled all claims and customer orders

Maintenance/Construction

Customer service

Customer relations

Customer relationship building

Interpersonal communication skills

Sales closing

Product and service sales

Upselling and cross selling

Staff training

Cold calling

Team leadership

Product knowledge

Attention to detail

On-site product demonstrations

Certification

Forklift

OSHA10

SAFETY

DOT

Timeline

Sales Representative

Harley Davidson
04.2023 - Current

Shift Lead

Diem Cannabis
12.2021 - 04.2023

Service Writer

Kelly Nissan
08.2014 - 04.2015

Assistant Manager

Valvoline Instant Oil change
06.2010 - 08.2014

Maintenance Technician

Cianciolo Maintenance
06.2007 - Current

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VIOC Training Academy

Customer Service Adviser, Sales, and Business courses completed

Middlesex Community College

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Burlington High School

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