Anthony Wallace
Myrtle Beach,SC
Summary
Accomplished Mail Carrier with a proven track record at the United States Postal Service, enhancing customer satisfaction through timely and accurate mail delivery. Expert in mail sorting and route management, coupled with exceptional problem-solving abilities. Reduced shipping errors by meticulous inspection at Nike, demonstrating strong organizational skills and a commitment to safety awareness.
Overview
13
13
years of professional experience
Work History
Mail Carrier
Untied States Postal Service
04.2016 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Shipping and Receiving Clerk
Nike
04.2012 - 11.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Education
Physical Education
Santa Barbara City College
Santa Barbara, CASport And Fitness Management
Marshall University
Huntington, WVDiploma -
Myrtle Beach High School
Myrtle Beach, SC06.2003
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Mail sorting
- Route management
- Postal regulations
- Mail distribution
- Hand-eye coordination
- Scan parcels
- Technology use
- Route deliveries
- Address management system
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Mail Carrier
Untied States Postal Service
04.2016 - Current
Shipping and Receiving Clerk
Nike
04.2012 - 11.2016
Physical Education
Santa Barbara City College
Sport And Fitness Management
Marshall University
Diploma -
Myrtle Beach High School
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