Anthony Walton
Miami,FL
Summary
Collections debt specialist with over 5 years of experience in delivering exceptional support and building strong client relationships in the debt collection sector. Demonstrates expertise in appointment scheduling, call management, and efficient customer service problem-solving, consistently achieving high satisfaction resolution . Committed to enhancing service quality through data-driven feedback analysis and dedicated to fostering a collaborative team environment to meet both personal and organizational goals.
Overview
7
7
years of professional experience
Work History
Collections Specialist
Manex Group
Fort Lauderdale
01.2020 - 11.2025
- Answered incoming calls and emails, providing frontline customer support or assistance with past due balances.
- Answered inbound calls, chats and emails to facilitate debt.
- Answered customer inquiries and provide update Crm accurately with information regarding debt and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with clients by providing personalized assistance and support.
- Facilitated communication between clients and creditors to resolve outstanding debts.
- Developed tailored payment plans to assist clients in managing financial obligations.
- Analyzed account data to identify trends and improve collection strategies.
- Led team meetings to strategize on complex cases and share best practices.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
Elevator Operator
Trump group
Pompano Beach
12.2018 - 01.2020
- Operated elevator cars in accordance with safety regulations and laws.
- Monitored passengers entering and exiting the elevators, ensuring their safe travel.
- Inspected elevator equipment to ensure proper functioning.
- Assisted passengers with luggage, strollers, wheelchairs.
- Greeted passengers courteously and answered questions regarding building services.
- Checked all controls on the panel board before operating each shift.
- Communicated effectively with dispatchers via two-way radio systems while on duty.
- Provided assistance during evacuation drills conducted by emergency responders.
- Verified that no one remained inside an elevator when sent for repair work.
- Kept logs of all deliveries made via freight elevators throughout the day.
Education
High School Diploma - undefined
Hallandale High School
Hallandale Beach, FL01.2022
Skills
- Scheduling Debt Expert
- Appointment Scheduling Expert
- Call Management Expert
Timeline
Collections Specialist
Manex Group
01.2020 - 11.2025
Elevator Operator
Trump group
12.2018 - 01.2020
High School Diploma - undefined
Hallandale High School