Hi, I’m
Brittany Young
Englewood,OH
Summary
Experienced Collections Specialist with a strong background in customer service. Currently managing inbound and outbound calls at Synchrony Bank, utilizing skills in financial software, Microsoft Excel, and effective communication to facilitate customer payments and address account inquiries. Aiming to leverage extensive expertise in collections and customer relations to enhance financial operations. Also gained valuable experience as a forklift operator for a year, demonstrating versatility and adaptability in different work environments.
Overview
17
years of professional experience
1
Certification
Work History
Synchrony Bank
Collections Specialist
10.2020 - Current
Job overview
- Manage inbound and outbound calls to facilitate customer payments and account inquiries
- Assist customers in setting up payment plans and updating account information using various systems
- Utilize tools like FD and Excel to enhance customer service and support account management
Caterpillar
Warehouse Forklift Operator
07.2019 - 10.2020
Job overview
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Stonespring of Vandalia
Stna
09.2015 - 08.2016
Job overview
- Assist residents with daily living activities, including eating, dressing, bathing, and bedtime routines.
- Facilitated residents' personal hygiene maintenance for enhanced comfort.
Alto
STNA
03.2016 - 08.2019
Job overview
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Ohio Marijuana Card / Ohio Medical Alliance
Office Manager
01.2018 - 06.2019
Job overview
- Oversee patient checkout processes, ensuring smooth and efficient service after consultations
- Delegate tasks to office associates, facilitating patient check-in and maintaining a seamless workflow
- Handle daily communication through phone and email, addressing inquiries and assisting with patient registration for medical cards
Laurels of Huber Heights
Stna
01.2015 - 03.2017
Job overview
- Support residents with daily routines such as bathing, dressing, and eating to maintain their comfort.
- Provide personalized care and support to promote a positive and successful day for each resident
- Strive to maintain a high standard of care and attention to detail in all resident interactions
Crossroads Rehabilitation Center
Stna
08.2014 - 08.2015
Job overview
- Assisted residents with daily living activities, including eating, dressing, bathing, and bedtime preparation
- Supported residents in maintaining personal hygiene and comfort, ensuring a dignified and respectful environment
Cypress Pointe
Stna
08.2013 - 04.2014
Job overview
- Provided compassionate and efficient care to residents by assisting with daily living activities, monitoring vital signs, and ensuring a clean and safe environment, while maintaining compliance with healthcare standards and regulations at Cypress Pointe
Mary Scott Nursing Center
Stna
01.2013 - 08.2013
Job overview
- Provided compassionate and efficient care to residents by assisting with daily activities, monitoring vital signs, and supporting the nursing staff in maintaining a safe and comfortable environment at Mary Scott Nursing Center
Englewood Manor
Stna
05.2008 - 04.2009
Job overview
- Assisted residents with activities of daily living (ADLs), including dressing, bathing, and feeding, to ensure their comfort and well-being
- Facilitated daily routines by providing support during mealtime and bedtime, enhancing the overall quality of care for residents
Education
Some college
Some college
Skills
- Scheduling
- Microsoft Excel
- Receptionist
- Typing
- Excel
- Microsoft Outlook
- Google Sheets
- Office Management
- Customer Service
- Attention To Detail
- Communication
- Financial Software
- Teamwork orientation
- Payment processing
- Debt repayment negotiation
- Negotiation and resolution
- Problem identification
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Team player
- Safety awareness
Certification
- Driver's License
- Nursing Aide Skills, 08/01/19
- Scheduling Skills, 10/01/19
Timeline
Collections Specialist
Synchrony Bank
10.2020 - Current
Warehouse Forklift Operator
Caterpillar
07.2019 - 10.2020
Office Manager
Ohio Marijuana Card / Ohio Medical Alliance
01.2018 - 06.2019
STNA
Alto
03.2016 - 08.2019
Stna
Stonespring of Vandalia
09.2015 - 08.2016
Stna
Laurels of Huber Heights
01.2015 - 03.2017
Stna
Crossroads Rehabilitation Center
08.2014 - 08.2015
Stna
Cypress Pointe
08.2013 - 04.2014
Stna
Mary Scott Nursing Center
01.2013 - 08.2013
Stna
Englewood Manor
05.2008 - 04.2009
Some college
Some college
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