ANTHONY WARDEN JR

Inbound call received to support spectrum customer

Repair Video and Internet

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Delivered goods and products to customer on time and in excellent condition.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Demonstrated strong problem-solving skills by resolving customer issues during first call.
• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Educated customers on offerings and upsold products and services to increase revenue.

• Setup INTERNET and cable in customers' homes and offices, making sure tested and troubleshoot equipments and connections and explain services before leaving the premises
• Utilize test equip to ensure signal strength and connection
• Pull, route, or label CAT5 OR CAT6 cable
• Install support structures, including cable racks, j hooks, inner duct and other related structures
• Help others soldiers with work that was critical to the mission
• Supervised soldiers and trained them to the best of the their abilities.