Summary
Overview
Work History
Education
Skills
Accomplishments
Military Experience
Timeline
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ANTHONY WARDEN JR

El Paso,United States

Summary

Highly analytical, innovative, and responsible individual with a track record of troubleshooting, problem solving, quick thinking, and diplomatically resolving conflicts. Tireless, Flexible and a productive professional seeking to utilize several years of experience as a cable technician and satellite engineer.

Overview

13
13
years of professional experience

Work History

Video Rep, 1

Charter Communications, Spectrum
El Paso, TX
03.2024 - Current

Inbound call received to support spectrum customer

Repair Video and Internet

Driver

Pizza Hut
El Paso, TX
07.2022 - 10.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Customer Service Representative

Nelnet
Remote
09.2021 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Case Manager

CSS Corp
Remote
01.2022 - 01.2023
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Educated customers on offerings and upsold products and services to increase revenue.

Cable Installer- Maintainer

United States Army
03.2011 - 01.2015
  • Setup INTERNET and cable in customers' homes and offices, making sure tested and troubleshoot equipments and connections and explain services before leaving the premises
  • Utilize test equip to ensure signal strength and connection
  • Pull, route, or label CAT5 OR CAT6 cable
  • Install support structures, including cable racks, j hooks, inner duct and other related structures
  • Help others soldiers with work that was critical to the mission
  • Supervised soldiers and trained them to the best of the their abilities.

Education

Associate Of Applied Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder, CO
07.2028

B.A in Audio Production -

Full Sail University
Winter Park, Florida
01.2020

General Studies - Diploma

Forest Hill High School
Jackson, MS
05.2007

Skills

  • Communication
  • Leadership
  • Problem Solving
  • Teamwork
  • Creativity
  • Conflict Resolution
  • Customer Service
  • Adaptability
  • Decision Making
  • Data analysis
  • Active listening
  • Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Military Experience

  • United States Active Army, 03/08/11, 03/07/15
  • United States Active Reserve, 03/07/15, 10/03/18

Timeline

Video Rep, 1

Charter Communications, Spectrum
03.2024 - Current

Driver

Pizza Hut
07.2022 - 10.2023

Case Manager

CSS Corp
01.2022 - 01.2023

Customer Service Representative

Nelnet
09.2021 - 12.2021

Cable Installer- Maintainer

United States Army
03.2011 - 01.2015

Associate Of Applied Arts - Culinary Arts

Auguste Escoffier School of Culinary Arts

B.A in Audio Production -

Full Sail University

General Studies - Diploma

Forest Hill High School
ANTHONY WARDEN JR