ANTHONY WILLIAMS
Kathleen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
MOVATE
06.2022 - Current
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Managed and documented customer interactions using CRM software to track issues and solutions.
- Trained new team members on customer service protocols and company policies, enhancing team performance.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer requests.
Artificial Intelligence Cognitive Developer
Activus Connect
10.2023 - 05.2024
- Enhanced AI system performance by optimizing algorithms and implementing machine learning techniques.
- Developed custom AI models for various industry applications, resulting in improved efficiency and cost savings.
- Collaborated with cross-functional teams to design and implement innovative AI solutions for business challenges.
- Utilized natural language processing techniques to create advanced conversational agents, improving user experience.
Customer Service Representative
S3 RESUPPLY
12.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Advanced Call Center Technologies LLC
03.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Athletic Director
Burke County High School
03.2015 - 05.2017
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Paired individuals to achieve best fit for athletic and academic programs.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
Education
Bachelor of Arts - Communications
AUGUSTA UNIVERSITY
Augusta, GA05.2023
High School Diploma - undefined
Burke County High School
Waynesboro, GA05.2017
Skills
- Sales Expertise
- Order Fulfillment
- Retail Sales Customer Service
- Stocking and Replenishing
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
- Report Creation
- Active Listening
- Credit Card Payment Processing
- Account Management
- Micros
Timeline
Artificial Intelligence Cognitive Developer
Activus Connect
10.2023 - 05.2024
Customer Service Representative
S3 RESUPPLY
12.2022 - 03.2023
Customer Service Representative
MOVATE
06.2022 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
03.2021 - 07.2022
Assistant Athletic Director
Burke County High School
03.2015 - 05.2017
Bachelor of Arts - Communications
AUGUSTA UNIVERSITY
High School Diploma - undefined
Burke County High School