Paula Andrea Bedoya Peñaloza
Bogotá D.C.,GA
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional customer service in fast-paced bar environments. Recognized for efficiency and the ability to foster a positive atmosphere while expertly managing multitasking demands and maintaining effective communication. Proficient in mixology, ensuring order accuracy, and thriving in high-volume settings, all while prioritizing team collaboration and adaptability to meet evolving needs. Committed to creating memorable guest experiences through reliability and a personable approach.
Overview
7
7
years of professional experience
Work History
Bar server in operations ship management
Carnival cruise line
03.2023 - 05.2025
- Serving cocktails for guest aboard the ship
- Prepare cocktails
- Special cleaning
- Ship trainings for security aboard the boat
- Inventory
- Upselling of cups souvenirs
customer service for Verizon telecommunication agent
TTEC
05.2022 - 01.2023
- Activation of new phones with lines
- Troubleshooting of devices (smartwatches, smartphones, tablets, iPads)
- Sales of international plans
sales and retention for mcafee antivirus
Sutherland
11.2021 - 04.2022
- Retention in refunds for renewal of the mcafee license and sales of new licenses
call center agent
accedo Colombia
01.2021 - 10.2021
- Computer technical support for geek squad in Best Buy technologic store
dermatologic assistant
Bella piel S.A.S
08.2018 - 12.2020
- Attendance in dermatologic medical prescriptions
- Sales of beauty and skin care products
Education
Highschool -
IED AQUILEO PARRA
Bogotá01.2017
Primary School - undefined
Colegio parroquial san francisco de sales
Bogotá01.2011
Skills
- Multitasking efficiency
- Workplace safety
- Teamwork orientation
- Cleanliness standards
- Salesmanship
- Mixology basics
- Excellent customer service
- Efficient multitasking
- Money handling
- Guest needs assessment
- Upselling strategies
- Point-of-sale system
Personal Information
- ID Number: 1.233.909.618
- Date of Birth: June 17th 1999
- ID Number: 1.233.909.618
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Bar server in operations ship management
Carnival cruise line
03.2023 - 05.2025
customer service for Verizon telecommunication agent
TTEC
05.2022 - 01.2023
sales and retention for mcafee antivirus
Sutherland
11.2021 - 04.2022
call center agent
accedo Colombia
01.2021 - 10.2021
dermatologic assistant
Bella piel S.A.S
08.2018 - 12.2020
Primary School - undefined
Colegio parroquial san francisco de sales
Highschool -
IED AQUILEO PARRA