Anthony Zazueta III
Whittier,CA
Summary
Experienced Office Manager and Administration Professional with 4+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational and technical acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
24 Hour Fitness
City of Industry, CA
02.2022 - Current
- Helped large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted productivity by offering skilled administrative assistance and client support.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Maintained and managed customer files and databases.
- Trained and taught 6 new employees.
- Sold memberships and personal training sessions to new customers.
Department Secretary
United States Navy
Norfolk, VA
01.2017 - 02.2021
- Produced accurate confidential office files, updated spreadsheets, and crafted presentations using Microsoft Office to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance departmental processes.
- Maintained an accurate attendance report, tracking vacation time and absences of over 200 personnel.
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Developed training, task and process guidelines, and communicated clear and concise directions to sailors.
- Tracked and routed over 3,500 qualifications resulting in Flight Deck Certifications.
- Trained and supervised 5 future, Department Secretaries, to ensure smooth transition of management upon departure from military.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Combat Firefighter
United States Navy
Norfolk, VA
02.2016 - 02.2021
- Inspected apparatus, equipment, grounds and stations for proper order and condition on annual basis.
- Educated public and shipboard sailors on fire safety and prevention methods to provide life-saving techniques.
- Inspected all equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
- Completed daily training to stay in peak physical fitness and handle challenging tasks.
- Administered first aid and conducted emergent response management
Education
Associate of Arts - Business Administration And Management
Mt. San Antonio College
Walnut, CA12.2023
Associate of Arts - Business Emphasis
Mt San Antonio College
Walnut, CA12.2023
Skills
- Microsoft Office
- Microsoft Outlook
- Administrative Support
- Multitasking and Time Management
- Staff Management
- Appointment Scheduling
- Telephone Reception
- Customer Relations
Accomplishments
- 2023 Hustler Award, 24 Hour Fitness
- 2019 Aviation Warfare Specialist, United States Navy
- 2019 Good Conduct Award, United States Navy
- 2018 Sailor of the Year, United States Navy
- 2016 Navy Basic Military Training Honors Award, United States Navy
Timeline
Front Desk Receptionist
24 Hour Fitness
02.2022 - Current
Department Secretary
United States Navy
01.2017 - 02.2021
Combat Firefighter
United States Navy
02.2016 - 02.2021
Associate of Arts - Business Administration And Management
Mt. San Antonio College
Associate of Arts - Business Emphasis
Mt San Antonio College