Anthony Elliot Lopez
Chicago,IL
Summary
Results-driven sales and customer service professional with strong bilingual communication skills and problem-solving expertise. Proven track record in high-volume outbound outreach, quota achievement, deal negotiation, process improvement, and consistently exceeding performance goals. In search of a new position where I can utilize my skills & experience, as well as my positive outlook, to help my team and the company accomplish their goals.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Angi Inc.
Chicago, Illinois
03.2026 - Current
- Make outbound calls - cold and warm leads
- Communicate with customer to gain their trust and understanding of current pain point/struggles of keeping business consistent
- Thoroughly explain service and benefits of partnership
- Negotiate package for customer based on current demand, location, south after projects, and budget of the business
- Meeting exceeding bi-monthly sales goals
- Create end of day calendar/schedule to produce list for all calls and appointments for the following day
- Continuously follow up with previously contacted customers to close sales
- Frequent use of email and text to communicate with clients. Use of CRM to document summary of conversations and update business info
- Validate business and state contract licensing when applicable
- Average 3.5 hours of talk time and over 100 calls a day
Senior Pharmacy Technician
Fresenius Medical Care
Lake Bluff, USA
01.2021 - 02.2026
- Worked on a daily list of patients that had last day to order for monthly medical supplies and had not yet placed order. Would contact patients clinic and speak with an RN to confirm if they would like to duplicate last order if there was no contact made by the end of the day and note conversation in SalesForce case. I was responsible mostly for all patients in the Pacific time zone
- Assist with training new employees in department by shadowing and reverse shadowing with them
- Obtain prescription increases and new prescription items added to RX verbally by calling the patients clinic
- Key patients medical supply orders taken over the phone or by email. Also worked on orders for patients traveling domestic or internationally
- Respond to emails from other departments in need of a spanish speaker to assist with communicating to a patient
- Take emergency calls for patients impacted by natural disasters and help them find the nearest treatment center
- Volunteered to help with multiple projects due to changes in warehouse routing or product changes, usually requiring extensive outbound calls to patients or clinics
- Deactivated patients accounts by cancelling prescription items and working with patients or family members to schedule final pickup
- Fill product complaint forms or distribution complaints by patients
- Daily use of computer systems such as SalesForce, SAP, Microsoft Office, and Microsoft Teams. Occasional use of EPS, RoadNet, Disaster Recovery Tracking, PDF, and Excel
- Obtained ExCPT Pharmacy Technician (CPhT) Certification
Personnel Consultant
Matthews Professional Employment
Libertyville, USA
05.2018 - 12.2020
- Make 60-85 cold calls per day
- Recruit and interview candidates for job openings (conduct approximately 5-8 interviews per week)
- Negotiate acknowledgment/agreements for new clients and establish relationship with management within the companies
- Frequently reach out to main contact at client companies to maintain relationships and discuss potential job openings. Also, set up in person visits with clients approximately once a year to discuss hiring strategies and toured production areas to ensure safety of my current employees
- Visit local prospecting companies to meet with hiring management and/or owners to negotiate an agreement, establish working relationship, and discuss hiring strategies
- Set up drug & background screen processing
- Speak to a minimum of 2 references per working candidate
- Weekly team training practices for sales and recruiting
- Take care of any problems related to current employees on assignment such as absences, injuries, and demerits at any possible time of the day
- Daily meetings with sales manager to discuss successes, solutions, and planning
- Create daily plan in Outlook calendar and Microsoft Teams with sales calls, recruits, and meetings for the following day
- Educate clients on new laws regarding staffing, HIPAA, and employment regulations by reading & sending affiliated articles and touching base with the company lawyer on new updates
- Conduct research on new trends within my client's respective industries
- Help prepare candidates with pre-interview questions
- Attend training seminars through NAPS (National Association of Personnel Services) and ASA (American Staffing Association) annually
Education
ExCPT Pharmacy Technician (CPhT) -
National Healthcareer Association
04-2026
C.P.S. -
National Association of Personnel Services (NAPS 360)
01-2019
Business Administration -
College of Lake County
05-2013
New Tech High @ Zion-Benton East
05-2012
Skills
- Fluent in Spanish
- Problem Solving
- Client Relationship Development
- Positive Attitude
- Meeting Deadlines
- Handling High Call Volume
- Sales & Negotiation Training
- Adept Multi-tasker
- CRM Proficiency
- Project Management
- Script Development
- Event Organization
- Microsoft Office Proficiency
- Leadership Development
- Account Acquisition
- Training new employees
- Rapport building
- Consultative sales strategies
Timeline
Inside Sales Representative
Angi Inc.
03.2026 - Current
Senior Pharmacy Technician
Fresenius Medical Care
01.2021 - 02.2026
Personnel Consultant
Matthews Professional Employment
05.2018 - 12.2020
ExCPT Pharmacy Technician (CPhT) -
National Healthcareer Association
C.P.S. -
National Association of Personnel Services (NAPS 360)
Business Administration -
College of Lake County
New Tech High @ Zion-Benton East