Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alba Gonzalez

Windermere

Summary

Dynamic sales and marketing professional with a proven track record at Ned's Home Facilities Services, adept in customer relationship management and Salesforce. Excelled in boosting sales through exceptional customer service and strategic upselling. Fluent in Spanish, demonstrating a keen attention to detail and a talent for nurturing client relationships, contributing significantly to revenue growth.


Overview

17
17
years of professional experience

Work History

Inside Sales Representative

Ned's Home Facilities Services
03.2022 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Set up new accounts and set up payment methods.

Assistant Manager

Fish Window Cleaning
01.2019 - 03.2022
  • Led training initiatives, enhancing employee skills and confidence.
  • Developed contingency plans with team to address potential disruptions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased sales through effective merchandising strategies and targeted promotions.

Sales Agent/Sales and Marketing Advisor

JG Insurance Office
12.2010 - 01.2017
  • Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
  • Developed expertise in various lines of business including property, casualty, life, health, and specialty insurance products to better serve a wide range of client needs.
  • Managed a diverse portfolio of accounts, maintaining strong relationships with key stakeholders and delivering high-quality service consistently.
  • Negotiated favorable reinsurance terms, achieving cost savings while maintaining comprehensive coverage.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.

Marketing Manager

E&M Productions C.A
10.2007 - 11.2010
  • Identified emerging market trends with in-depth analysis to inform business decisions.
  • Conducted cost-benefit analyses for proposed marketing projects.
  • Managed timelines and budgets for campaign execution, ensuring alignment with strategic objectives.
  • Analyzed competitive landscape for strategic insights on positioning and differentiation.
  • Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.

Education

Marketing And Advertising

University of Technology Rodolfo Loero Arismendi
Porlamar Venezuela
06-2005

Marketing And Sales Seminar 2nd Edition
UDO
08-2003

Marketing And Sales Seminar 1st Edition
UDO
02-2002

Bachelor of Science -

Primary- High School
U.E Colegio Nuestra Senora Del Valle
06-2000

Skills

  • Exceptional customer service
  • Salesforce
  • Attention to detail
  • Cheerful and energetic
  • Upselling and cross selling
  • Customer relationship management
  • Issue resolution
  • Data entry
  • Fluent in Spanish
  • Objection handling
  • Sales and negotiation
  • Telephone sales

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Inside Sales Representative

Ned's Home Facilities Services
03.2022 - Current

Assistant Manager

Fish Window Cleaning
01.2019 - 03.2022

Sales Agent/Sales and Marketing Advisor

JG Insurance Office
12.2010 - 01.2017

Marketing Manager

E&M Productions C.A
10.2007 - 11.2010

Marketing And Advertising

University of Technology Rodolfo Loero Arismendi

Marketing And Sales Seminar 2nd Edition

Marketing And Sales Seminar 1st Edition

Bachelor of Science -

Primary- High School

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Alba Gonzalez