Anthony M. Gonzales
Corona,CA
Summary
Dedicated Helpdesk professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offer excellent customer service.
Overview
15
15
years of professional experience
Work History
Outreach Specialist
T-Mobile
02.2023 - Current
- Offered personalized support to individuals needing cellular services, helping connect each with available resources and relevant team members.
- Recorded, transcribed, and maintained confidential client information into applicant tracking system and database.
- Maintained positive relationships with consumers and regularly reached out to offer assistance to individuals.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial, and employment histories.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Interviewed, screened, enrolled and sourced new students.
Order Picker
Target
04.2022 - 01.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Performed proper lifting and handling techniques to maintain safe working environment
- Checked inventory and selected products from specific locations based upon availability
- Reviewed order slips, picked products and staged merchandize to be shipped
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations
Delivery Driver
FedEx
10.2020 - 12.2021
- Delivered Packages to Homes and Businesses
- Performed as an backup tech support for 25 couriers
Seasonal Hire/ Loader-Unloader
FEDEX
11.2019 - 10.2020
- Offloading of tractor-trailers
- Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
- Improved operations through consistent hard work and dedication
Cashier/Team Member
Harbor Freight
02.2020 - 09.2020
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees.
Package Handler
Amazon
08.2019 - 02.2020
- Loading bins for shipments
- Unloading trucks
- Inventory of items, adding inventory into scanners
- Certified on a Cherry Picker
- Used hand-held scanners and physical logs to accurately track item movements.
School Bus Attendant
Corona Norco Unified School District
01.2018 - 08.2019
- Wheelchair safety, securing of all wheelchairs and car seats
- Maintain an excellent rapport with Students and Bus drivers
- Monitor all students to ensure they are safe and not in distress.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Courtesy Clerk
Sprouts Farmers Market Inc.
01.2015 - 01.2018
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Delivered prompt service to prioritize customer needs.
Helpdesk Agent
Placentia Yorba Linda Unified School District
01.2009 - 01.2013
- Basic troubleshooting
- Basic Networking
- Imagining computers
- Help Desk Tech
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Some College (No Degree) - Information Technology
Norco College
Norco, CAHigh School Diploma -
Norco High School
Norco, CASkills
- Sales
- Customer Service
- Computer Networking
- Helpdesk
- Order picking and processing
- Loading and Unloading of Freight
Timeline
Outreach Specialist
T-Mobile
02.2023 - Current
Order Picker
Target
04.2022 - 01.2023
Delivery Driver
FedEx
10.2020 - 12.2021
Cashier/Team Member
Harbor Freight
02.2020 - 09.2020
Seasonal Hire/ Loader-Unloader
FEDEX
11.2019 - 10.2020
Package Handler
Amazon
08.2019 - 02.2020
School Bus Attendant
Corona Norco Unified School District
01.2018 - 08.2019
Courtesy Clerk
Sprouts Farmers Market Inc.
01.2015 - 01.2018
Helpdesk Agent
Placentia Yorba Linda Unified School District
01.2009 - 01.2013
Some College (No Degree) - Information Technology
Norco College
High School Diploma -
Norco High School