Carolyn Abdelkhaleq
Chicago,IL
Summary
Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Outreach Specialist
WellBe Senior Medical
03.2023 - 03.2024
- Provide follow-up services with members
- Work closely with team members and independently
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Increased membership by calling on target groups, organizations and professionals.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Pioneered creative solutions for overcoming barriers that hindered client access to essential resources such as transportation or language proficiency.
Licensed Insurance Agent
TruBridge, Inc.
03.2022 - 03.2023
- Previously Licensed Insurance Agent in 22 states
- Provide detailed plan information personalized to the customers specific needs
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Promoted products and services using upselling and other sales strategies.
Customer Service Representative
VXI Global Solutions
02.2021 - 03.2022
- Consistently maintain 100% quality assurance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Commercial Driver-Independent Contractor
Panther Premium Logistics
09.2019 - 01.2020
- Day to day logistics, including long-distance transportation of heavy metal cargo
- Customer service including vendor management, dispatch, and clients
- Basic filing and accounting tasks as needed.
Outbound Customer Service Representative (Winback Department)
VXI, Communications
01.2019 - 04.2019
- Customer Retention
- Utilized strong negotiation skills
- Built rapport with prior customers who left services and to "win back" their business.
Customer Service Representative
PlusONE Communications
03.2016 - 12.2016
- High volume inbound call center with an average of 50-100 incoming calls per day
- Provided troubleshooting solutions
- Scheduled technicians for further assistance.
Customer Service Representative
Staffinderss, Inc
09.2015 - 03.2016
- Temporary assignment in collections
- Negotiated and applied past-due payments
- Recorded conversation history and results of each file.
Supervisor/ESL Instructor/ILETS and TEOFL Exams Monitor
Modern Language Center
04.2009 - 07.2015
- Increased enrollment by 20% by presenting Modern Language Center philosophies, professional and educational forum at a plethora of governmental, professional, and educational facilities
- Immersive American English Conversation Courses ranging from elementary and professional adult students
- Prepared curriculum and exams
- Proctored private exams for IELTS AND TOEFL
- Monitored, trained, and supervised foreign instructors
- Created, coordinated, and presented topics to improve speaking and presentation skills
- Taught special Saturday private instruction for Business English, Grammar and American English Conversation.
Education
Associate in International Business -
Ashford University
Associate in Criminal Justice -
Akron University
Akron, OHSkills
- Microsoft Office
- Data Entry
- PCI
- Customer Service
- Commercial Driving
- Vendor Management
- Leadership
- Presentation Skills
- Negotiation
- Data entry
- Organizational skills
- Communication
- Customer service
- HIPAA
- Sales
- Insurance sales
- Presentation skills
- Time management
- Cash handling
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- DELJIS (Delaware Criminal Justice Information Systems), Received clearance through the FBI and Bureau of Investigations and Identification to operate secured information on the DELJIS operating system.
- Life and Health Insurance, 03/01/22, 03/01/24
- Resident Licence - State of Illinois
- Licensed in 22 states
Timeline
Outreach Specialist
WellBe Senior Medical
03.2023 - 03.2024
Licensed Insurance Agent
TruBridge, Inc.
03.2022 - 03.2023
Customer Service Representative
VXI Global Solutions
02.2021 - 03.2022
Commercial Driver-Independent Contractor
Panther Premium Logistics
09.2019 - 01.2020
Outbound Customer Service Representative (Winback Department)
VXI, Communications
01.2019 - 04.2019
Customer Service Representative
PlusONE Communications
03.2016 - 12.2016
Customer Service Representative
Staffinderss, Inc
09.2015 - 03.2016
Supervisor/ESL Instructor/ILETS and TEOFL Exams Monitor
Modern Language Center
04.2009 - 07.2015
Associate in International Business -
Ashford University
Associate in Criminal Justice -
Akron University
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