Megan Prevoznak
Spring Hill
Summary
Results-driven professional with a focus on teamwork and problem-solving in community health outreach. Expertise in analyzing program outcomes and coordinating multidisciplinary efforts to improve patient care and reduce hospital readmissions.
Overview
12
12
years of professional experience
Work History
Outreach Specialist
Mindoula Health
Spring Hill, FL
11.2024 - Current
- Developed outreach strategies to engage diverse community populations effectively.
- Enhanced patient experience by providing tailored health education and resources to diverse populations.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
- Analyzed program outcomes to refine outreach strategies and enhance community engagement.
- Monitored compliance with health regulations during community outreach activities and events.
- Served as a liaison between healthcare providers, social workers, and patients to ensure seamless care coordination and continuity.
- Reduced hospital readmissions through effective follow-up calls, monitoring patient progress and addressing concerns promptly.
- Documented and organized outreach activities and client interactions within CRM systems to ensure data integrity and accessibility.
Service Appointment Coordinator
Jeep Chrysler Dodge City
Freehold, NJ
02.2014 - 09.2022
- Coordinated service appointments to optimize technician schedules and enhance customer satisfaction.
- Managed communication between customers and service team, ensuring timely updates on vehicle status.
- Developed efficient appointment scheduling processes, reducing wait times for customers.
- Implemented customer follow-up procedures to ensure quality service and retention rates.
- Trained new staff on software systems for appointment management and customer interaction protocols.
- Coordinated transportation arrangements for customers requiring alternative means while their vehicles were serviced.
- Streamlined communication between customers and service technicians, ensuring timely completion of repairs.
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
- Contributed to increased revenue by upselling additional services and maintenance packages during scheduling calls.
Education
Associate of Business Administration - Marketing Research
Southern New Hampshire Universit
Manchester, NH06-2020
Skills
- Community events
- Data analysis
- Project outreach plans
- Salesforce
- Customer relationship management (CRM)
- Crisis management
- Exceptional communication
- Outreach processes
- Microsoft office
- Maintaining client records
- Client intakes
- Employee training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
Timeline
Outreach Specialist
Mindoula Health
11.2024 - Current
Service Appointment Coordinator
Jeep Chrysler Dodge City
02.2014 - 09.2022
Associate of Business Administration - Marketing Research
Southern New Hampshire Universit