Barbara Cofield
Brooklyn,NY
Summary
Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.
Overview
7
7
years of professional experience
Work History
Outreach Specialist
BRC Bowery Committee Residents
08.2024 - Current
- Assist the unsheltered with placing them in drop ins, shelters, and detox programs
- Work with the unsheltered to find resources such as available clothing donations
- Mandated reporters for clients based on progress for in their daily checkups
- Build relationships and trust with client for better progress
Customer Service Professional/ Tax Associate
H&R Block
12.2022 - Current
- Complete campaign calls for the district for prior clients
- Helped my district make 99% goal
- Greet clients and assist with making appointments for clients
- Proficient in software such as Appointment Manager, Work Center, and BWO
- Complete taxes for people in my community
General Manager/Field Training Specialist
CubeSmart
09.2021 - 09.2023
- Developed relationships with customers by identifying their storage needs and providing solutions
- Worked both independently and as part of a team to show units to customers renting storage spaces
- Responsible for financial processes including processing payments and daily monthly bills for the property
- Maintain facilities to ensure cleanliness, safety, security, managed and orchestrated auctions for my store
- Managed and trained maintenance staff for all five stores as the Field Training Specialist
- Managed 5 other stores assisting them with questions in regards to auction, or store related questions
- Responsible for scheduling staff
- Help create the mapping for store
Substitute School Aide
NYC Board of Education
06.2019 - 06.2021
- Supervised over 25 students during lunch periods
- Assisted teachers with transporting students throughout buildings according to Board of Education policies
- Assisted with clerical tasks such as transporting mail between sites, sorting mail, filing and copying paperwork, answering phones and directing calls and visitors
- Enforced all classroom rules, school procedures, and Board of Education policies and regulations
Customer Care Specialist
Girl Scouts of Greater NY
01.2019 - 06.2019
- Executed communication and marketing strategies resulting in the positive promotion of Girl Scouting
- Developed and established positive business relationships with staff and new Girl Scout members and cultivated key media and community relationships
- Assisted District Manager with administrative tasks such as documented leads, success stories, concerns, or complaints in Salesforce; updated and maintained contact information
- Responsible for managing Cooperate Cookie for the season
Group Leader
NIA Community Service Network
11.2017 - 01.2019
- Assisted with classroom instruction in multiple subjects and created plans for lessons and activities
- Submitted accurate daily student attendance and dismissal reports
- Responsible for escorting 30-35 students safely throughout the building
- Collaborated positively and professionally with supervisors and other Group Leaders and Activity Specialist
Education
A.A.S. - The Business of Fashion
Kingsborough Community College
Brooklyn01.2025
Skills
- Community Events
- Data Analysis
- Community Outreach Programs
- Salesforce
- Community Relations
- Exceptional Communication
- Public relations
- Community engagement
- Outreach processes
- Client intakes
- Data entry software
- Client assistance referrals
- Employee training
Timeline
Outreach Specialist
BRC Bowery Committee Residents
08.2024 - Current
Customer Service Professional/ Tax Associate
H&R Block
12.2022 - Current
General Manager/Field Training Specialist
CubeSmart
09.2021 - 09.2023
Substitute School Aide
NYC Board of Education
06.2019 - 06.2021
Customer Care Specialist
Girl Scouts of Greater NY
01.2019 - 06.2019
Group Leader
NIA Community Service Network
11.2017 - 01.2019
A.A.S. - The Business of Fashion
Kingsborough Community College
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