Anthony Randolph Payne
Buffalo,United States
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
35
35
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Administration
01.2023 - Current
- Managed patient scheduling and appointments to enhance operational efficiency.
- Facilitated effective communication between veterans and healthcare providers to ensure timely care.
- Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
- Assisted with monthly and quarterly inventory of administrative supplies using facility online procedures.
- Promoted effective communication among medical staff by serving as a reliable liaison between veterans, their families, physicians, nurses, and administrative personnel.
- Provided backup support to office staff by completing billing, ordering and filing tasks, answering phones and scheduling appointments for veterans
- Reviewed consults daily to ensure statements from providers are understandable
- Coordinated with Care in the Community by forwarding necessary consult to appropriate providers
Claims Representative GS
Social Security Administration
11.2014 - 01.2023
- Served as a Claims representative, I have made direct phone or mail contacts with the public aiding in a variety of areas related to benefit and payment amounts under various Social Security programs
- Conducted interviews to illicit information about applicants’ eligibility for retirement, survivors, disability and health insurance benefits and eligibility to supplemental security income
- Processed claims for benefits and eligibility to all programs administered by SSA, including Medicare A, B C and D enrollment and claims processing
- Experience with the public either in face-to-face interviews or by telephone which allow us to obtain, clarify and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits
- Received calls from Social Security Nationwide Toll-Free Service to answer questions about entitlement to social security benefits
- Evaluated eligible disability claimants to determine if beneficiaries can manage their own funds or need assistance by providing them with a representative payee
- Helped the public by answering a wide variety of questions by interviewing the individual, investigating the situation, and resolving problems.
Administrative Assistant
Social Security Administration, SSA
01.2010 - 10.2012
- And Related Skills:
- Utilized relevant HR laws, regulations, policies, procedures, and processing instructions related to the initiation and processing of a variety of personnel or payroll actions
- Provided guidance and assistance to staff on HR administration matters that may be confidential or sensitive in nature, which include changes to HR programs such as benefits, open season, step increases, health, and life insurance, etc
- Distributed various forms related to annual performance ratings and prepared memos, reports or charts that are sensitive or confidential in nature related to HR programs
- Monitored and track obligations for office expenditures such as supplies, equipment, overtime allocations, or administrative expenses with use of government credit card
- Prepared and submitted financial reports, budget justifications or documents on a regular or recurring basis to maintain an office budget account
- Collected, reviewed, and inputted data used for managing a fiscal operating budget and reported discrepancies to manager
- Clarified and resolved issues of contractual requirements, such as billing procedures, no show clauses, and other obligations to perform within the terms of the Social Security Administration.
Supply Specialist
US Army
09.1991 - 07.2009
- Managed supply chain operations, ensuring timely delivery of materials and equipment to support mission readiness.
- Coordinated logistics for procurement and distribution of supplies, enhancing operational efficiency across units.
- Analyzed inventory data to optimize stock levels, reducing shortages and waste within supply systems.
- Provided briefings and monthly communications with staff to promote property acquisition, accountability and regulatory compliance.
- Requisitioned new supplies by use of credit card for various military equipment and merchandise, and maintained storage for these items
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Processed required paperwork to expedite handling of shipped and received goods.
Education
Tony Payne
Buffalo, Jackson, NY, SC, United States1991
Skills
- High-Volume Environments
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Call Documentation
- Detailed Evaluations
- Database Management
- Customer Inquiries
- Customer Needs Assessments
- Customer Experience
Additional Information
- Additional Information: , Military Service Medal Army Commendation Medal Army Good Conduct Medal Global War on Terrorism Expeditionary Medal Iraq Campaign Medal Army Achievement Medal Armed Forces Service Ribbon Very proficient with Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Access) Typing 40 wpm
Timeline
Advanced Medical Support Assistant
Veterans Administration
01.2023 - Current
Claims Representative GS
Social Security Administration
11.2014 - 01.2023
Administrative Assistant
Social Security Administration, SSA
01.2010 - 10.2012
Supply Specialist
US Army
09.1991 - 07.2009
Tony Payne