Open To Work
ANTIESHIA WILLIAMS
Arisa Health
Lexa,AR
Work Preference
Desired Job Title
Customer Service RepresentativePCACustomer Service Manager
18
years of professional experience
Motivated Customer Service Professional experienced in delivering exceptional support and resolving customer issues efficiently. Achieved high levels of customer satisfaction through effective communication, conflict resolution, and multitasking skills. Focused on fostering team collaboration and adapting to evolving customer needs while maintaining a commitment to quality service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Work History
Customer Service Representative
3 Years 11 Months- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and resolved complaints, adhering to standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Updated and maintained customer database, ensuring accuracy in information and timely data entry.
- Processed customer payments accurately at point of sale. and check client's insurance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
PCA
5 Years 1 Month- Supported clients with daily in-home activities to enhance their independence.
- Assist clients to help them live independently.
- Monitored vital signs to ensure patient well-being and detect any health issues. such as blood pressure and heart rate.
- Accompanied clients on errands to support their daily needs and independence. out for errands.
- Assisted patients with eating, bathing, and grooming to promote dignity and hygiene.
- Maintained a clean, safe environment within the home setting at all times.
- Interacted with food and nutrition services, maintaining adequate supply of patient nourishment.
- Assisted patients with transfers from bed to wheelchair and other adaptive equipment.
Customer Service Manager
10 Years 9 Months- Handled daily operations, including customer interactions, cash management, and adherence to Walmart policies to enhance customer satisfaction.
- Lead team of customer service representatives to ensure quality standards are met.
- Managed financial records for accuracy and compliance.
- Assisted customers with resolving service-related issues.
- Resolved transaction errors and addressed customer concerns to support cashiers and maintain service quality.
- Provide additional cash to registers that are running low on coins or bills.
- Manage the overall appearance of the front end.
- Assist the Assistant/store manager as needed.
- Prepared and presented customer service reports to management.
- Compiled and delivered customer service reports to management, highlighting trends and areas for improvement.
Education
High School Diploma
Bachelor of Science - Social Work
Skills
Customer service
Customer satisfaction measurement
Customer relations
Call center experience
Problem resolution
Conflict resolution
Active listening
Time management
Scheduling
Appointment scheduling
Administrative support
Payment processing
Customer support
Data collection
Spreadsheets
Financial literacy
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Computer proficiency
Computer skills
Accounting skills
Management skills
Inbound support
Adaptability
Communication skills
Verbal communication
Critical thinking
Prioritization
Prioritization
Data collection
Spreadsheets
Timeline
Customer Service Representative
Arisa Health
08.2022 - CurrentRead More
PCA
PCDC
03.2020 - 04.2025Read More
Customer Service Manager
Wal-mart
04.2008 - 01.2019Read More
James Madison High School
High School Diploma
Read More
Capella University
Bachelor of Science from Social Work
Read More