Antigona Mahmoud
Peoria,AZ
Summary
Dedicated customer service professional with extensive experience in problem solving and technical troubleshooting. Proven ability to assist customers effectively and resolve complex issues.
Overview
14
14
years of professional experience
Work History
Costumer Service
Maximus Health Services
Phoenix, AZ
11.2016 - 05.2022
- responsibilities Spanish bilingual started as CSR one after six months was promoted to tier2 escalation following on the second years I was promoted to internal support representative
- handled costumer inquiries: Responding to questions about programs and services via phonemail,web,chat,or written correspondence Utilizing technology:Using computerized systems for tracking information gathering.troubleshooting,and documenting costumer interactions.
- Providing information and support:Assisted callers with completing online applications, explaining eligibility online and policies, and facilitating the fulfillment of requests for materials.
- followed procedures and regulations adhering to company policies, standards operating procedures, privacy, rules,and HIPAA regulations. Maintaining knowledge. by staying up to date on client regulations and policies related to the healthcare programs being serviced. Problem solving addressing inquiries and resolving problems escalation complex issues to appropriate departments or senior staff es needed it. accurately recorded costumer interactions and transactions, and documented details of inquiries, complaints, comments,and action taken.
- Attended meetings on quality quality assurance and the key performances metrics and system updates.
Costumer Service Agent
Macys Credit And Customer Service
Tempe, Arizona
06.2008 - 10.2016
- Responded to customer inquiries through phone and email.
- Assisted customers with order processing and troubleshooting, as well as questions on their billing and transaction inquiries. I helped at other departments such as increase, fraud, and collection departments. I was promoted after six months to internal support, helping customers and employees navigate their online inquiries. For the employees, I helped navigate their systems, and superior calls were transferred to me on two days of the week. .Attedended on daily meetings on catch up of daily reports made reports on every end of my shift
Education
Some College (No Degree) - Administrations
Maricopa College Buckeye
Buckeye, AZSome College (No Degree) - Health Administration
Arizona College
Glendale, AZSome College (No Degree) - Bussines Marketting And Relations
Glendale Community College
Phoenix, AZSkills
- Customer service
- Problem solving
- Technical troubleshooting
- CRM software
- HIPAA compliance
- Order processing
Languages
Spanish
Professional
Custom
- i have four certificates on costumer service and award certificate
Timeline
Costumer Service
Maximus Health Services
11.2016 - 05.2022
Costumer Service Agent
Macys Credit And Customer Service
06.2008 - 10.2016
Some College (No Degree) - Administrations
Maricopa College Buckeye
Some College (No Degree) - Health Administration
Arizona College
Some College (No Degree) - Bussines Marketting And Relations
Glendale Community College
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