Antiniya Poe
Greensboro,NC
Summary
Dynamic professional with extensive experience at American Airlines as a Ramp Agent and Company Trainer. Proven leadership in training staff and enhancing operational efficiency. Skilled in Microsoft Excel and detail-oriented communication, successfully streamlined logistics processes at Alorica, improving customer satisfaction and reducing losses from damaged goods.
Overview
8
8
years of professional experience
Work History
Ramp Agent/ Company Trainer
American Airlines
04.2022 - Current
- Guiding aircraft to and from gates and backing them up for take-off.
- Parking arriving and departing aircraft.
- Placing chocks and cones around aircraft.
- Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
- Providing special handling of baggage, cargo, and mail, as required.
- Collecting, loading, and unloading live animals and dangerous goods on and off aircraft, when necessary.
- Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system.
- Performing cabin maintenance and cleaning services, including restocking the aircraft.
- Operating ground support equipment, including aircraft stair units, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, cargo dollies, and passenger vans, when necessary.
- Reporting all equipment malfunctions to the appropriate supervisor/manager.
- Complying with all airport authority and carrier security requirements, including adhering to Standard Operating Procedures
- Responsible for training other agents ground handling staff at airports in safe and efficient ramp operations.
Reverse Logistics Specialist
Alorica
07.2017 - 04.2022
- Analyzed return merchandise authorizations to streamline processing workflows.
- Coordinated logistics for product returns to minimize delays and enhance customer satisfaction.
- Developed training materials for team members on reverse logistics protocols and best practices.
- Receive and document incoming emails, calls, tickets, or voicemails
- Follow up with the client or internal staff via email or phone for additional information as requested
- Export and upload documents
- Cross-trained on various functions within the department to support other teams as needed
- Other responsibilities as requested by management
- Collaborated with cross-functional teams to resolve issues related to returned products efficiently.
- Reduced loss from damaged goods by proactively identifying potential causes and implementing preventive measures.
- Streamlined returns processing for faster customer refunds, managed product inspections, and coordinated with manufacturers on warranty claims.
- Handled complex return cases involving shipments and deliveries.
- Enhanced customer satisfaction levels by promptly addressing inquiries regarding product returns, issuing timely refunds or exchanges as needed based on company policies.
Education
Master Of Criminal Justice -
Northeastern Technical College
Cheraw, SCSkills
Microsoft Excel
Data Entry
Billing
Shipping
Leadership
Microsoft Outlook
Detail oriented
Good verbal and written communication skills
Team player and able to work alone
Computer proficient
Timeline
Ramp Agent/ Company Trainer
American Airlines
04.2022 - Current
Reverse Logistics Specialist
Alorica
07.2017 - 04.2022
Master Of Criminal Justice -
Northeastern Technical College