Antionetta Scott
Tarboro,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Resolution Coordinator
Walmart
10.2022 - 06.2023
- Researched and analyzed individual parties' positions to understand dispute background.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Answered customer telephone calls/chats/emails promptly to avoid on-hold wait times.
Claims Customer Service Representative
BCforward
06.2020 - 09.2022
- Fielded customer complaints, escalating complex issues to management for resolution.
- Advised customers on required information for claim submissions to progress applications.
- Completed customer applications and updated records to reflect current information.
Technical Support Advisor
Conduent
01.2019 - 06.2020
- Served as primary point of contact for triaging technical issues.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Line Worker
Keihin
09.2017 - 01.2019
- Utilized established assembly instructions to complete jobs in an efficient and accurate manner
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Education
Bachelor of Science - ACCOUNTING
ELIZABETH CITY STATE UNIVERSITY
Elizabeth City, NC2019
Skills
- Technical Troubleshooting
- Call Management
- Customer Support
- Data Collection
- Microsoft Office Suite
- Documentation
Timeline
Resolution Coordinator
Walmart
10.2022 - 06.2023
Claims Customer Service Representative
BCforward
06.2020 - 09.2022
Technical Support Advisor
Conduent
01.2019 - 06.2020
Line Worker
Keihin
09.2017 - 01.2019
Bachelor of Science - ACCOUNTING
ELIZABETH CITY STATE UNIVERSITY