Megan Henry
Shepherdsville,KY
Summary
Professional Resolution Coordinator with experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
9
9
years of professional experience
Work History
Resolution Coordinator
Walmart Contact Center
11.2023 - Current
- Answer calls and greet customers in a friendly manor, Ascertain needs and assist with their problem, Pay adjustments, Order tracking, Using multiple systems to locate problems and solutions, Multitasking, Flexibility
Fulfillment/General Merchandise
Target
10.2020 - 07.2021
- Unload Trucks, Merchandise, Pick online orders, Pack online orders, Customer service, Restock floor, Team work
Logistics
Office Depot
06.2018 - 02.2019
- Unload Trucks, Restock the floor, Customer service, Team work, Maintain knowledge of product locations, promotions and payment methods, Help with the training of new employees
Support Team Member
Macys
11.2016 - 02.2017
- Unload Supply Trucks, Restock the floor, Help customers with needs, Greet customers and ascertain what each customer wants or needs, Answer questions regarding the store and its merchandise, Help customers try on or fit merchandise, Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices, Offer advice on the purchase or sale of particular items
Industrial Maintenance Apprentice
GE Appliances
08.2015 - 08.2016
- Reassemble machines after the completion of repair or maintenance work, Start machines and observe mechanical operation to determine efficiency and to detect problems, Inspect or test damaged machine parts, and mark defective areas or advise supervisors of repair needs, Lubricate or apply adhesives or other materials to machines, machine parts, or other equipment, according to specified procedures, Install, replace, or change machine parts and attachments, according to production specifications, Dismantle machines and remove parts for repair, using hand tools, chain falls, jacks, cranes, or hoists, Record production, repair, and machine maintenance information, Read work orders and specifications to determine machines and equipment requiring repair or maintenance, Collaborate with other workers to repair or move machines, machine parts, or equipment
Education
Digital Literacy -
Jefferson Community and Technical College
High School Diploma -
North Bullitt High School
Shepherdsville, KY05.2015
Skills
- Computers and Electronics
- Customer and Personal Service
- Active Listening
- Teamwork and Collaboration
- Complex Problem Solving
- Time Management
- Negotiation
- Troubleshooting
- Multitasking
- Assertiveness
- De-Escalation Techniques
- Conflict resolution skills
- Deductive Reasoning
- Attention to Detail
- Problem-solving abilities
Accomplishments
Special projects include
- AI Chat Phase One
- AI Chat Phase Two
- Shopper Monitoring
- DAS Tier One Categorization
ACE Floorwalker
DAS Offline Agent obtaining high production
Submitted multiple KB feedback for KB improvement
Additional Information
Experienced with Microsoft Office and Basic computer knowledge.
Timeline
Resolution Coordinator
Walmart Contact Center
11.2023 - Current
Fulfillment/General Merchandise
Target
10.2020 - 07.2021
Logistics
Office Depot
06.2018 - 02.2019
Support Team Member
Macys
11.2016 - 02.2017
Industrial Maintenance Apprentice
GE Appliances
08.2015 - 08.2016
Digital Literacy -
Jefferson Community and Technical College
High School Diploma -
North Bullitt High School
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