Antionette Blocker
Atlanta,GA
Summary
Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
4
4
years of professional experience
Work History
REMOTE Temporary Registration/Helpline Agent
The Midtown Group
Atlanta, GA
01.2024 - Current
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Actively participated in developing strategies for improving customer relations.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Updated system with customer personal information (i.e.: Social Security Number, Date of birth, Addresses) , preferences, and billing information.
Customer Service Representative
Sizemoreinc
Atlanta, GA
01.2022 - 12.2022
- Packaged items with appropriate materials to prevent damage during shipping.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Labeled boxes, containers, and pallets for shipment purposes.
Housekeeper
Amazon
Atlanta, GA
01.2021 - 12.2021
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
High School Diploma -
Cross Keys High
Atlanta, CA05-2017
Skills
- Order fulfillment
- Flexible schedule
- Problem-solving
- Customer service
- Data entry
- WEBNEMIS
- FEMA REP
- Homeland Security Information Network
- Patient privacy
- NICE phone application
- Computer skills
- MS office
- Good Telephone Etiquette
Languages
Spanish
Limited
Timeline
REMOTE Temporary Registration/Helpline Agent
The Midtown Group
01.2024 - Current
Customer Service Representative
Sizemoreinc
01.2022 - 12.2022
Housekeeper
Amazon
01.2021 - 12.2021
High School Diploma -
Cross Keys High
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