Antionette Peterkin
30 Hamilton Place
New York,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
Chewy.com
Hollywood, FL
05.2018 - 04.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative Agent
Nike
Charlotte, NC
01.2016 - 03.2018
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales [30]%.
- Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
Customer Service Representative
CVS/caremark
Roanoke, VA
11.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Maintained high standards of customer service by building relationships with clients.
Education
Associate of Science - Radiologic Technology
02.2021 - 05.2023
Skills
Complaint resolution
Timeline
Hostos Community College of The City University of New York - Associate of Science, Radiologic Technology
02.2021 - 05.2023
Customer Service Representative - Chewy.com
05.2018 - 04.2021
Customer Service Representative Agent - Nike
01.2016 - 03.2018
Customer Service Representative - CVS/caremark
11.2014 - 01.2016
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