Anto Terzian
Customer Service Clerk
Watertown,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Customer Service Clerk
Albertsons
Cambridge, MA
01.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
In-Store Shopper
Albertsons
Cambridge, MA
01.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Verified each item matched order sheet's description.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Scanned each item's barcode before item's removal from shelf.
- Stored perishable items in refrigerated area until customer's pickup.
- Totaled completed order, and provided required documentation for order payment.
- Reported order discrepancies to team leader or other manager.
- Placed each selected item in appropriate bin prior to order completion.
- Selected best-quality perishable items such as meat and produce.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Demonstrated speed and accuracy in order item selection.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Information Technology
Watertown High School
Watertown, MA 09.2020 - Current
Skills
Retail store support
Creative problem solving
Cash Handling
Teamwork and Collaboration
Timeline
Customer Service Clerk
Albertsons
01.2021 - Current
In-Store Shopper
Albertsons
01.2021 - Current
Information Technology
Watertown High School
09.2020 - Current