Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

ANTOINE BONNER

Summary

Energetic Leasing Consultant that offers a wealth of experience in customer satisfaction and tenant retention. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning maintenance and neighbor complaints. Ready and willing to put this skills to good use for the success of the company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

RESIDENT CONCIERGE

HIREONE STAFFING
12.2021 - Current
  • Coordinated package deliveries and notifications, ensuring efficient distribution to residents while minimizing inconvenience.
  • Conducted regular inspections of common areas, vacant units, and high traffic entrances/exits to report any necessary repairs and improvements needed contributing to an aesthetically pleasing and secure environment throughout the property.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Collaborated with property management to ensure the highest level of service quality, maintaining a positive living environment for all residents.

CUSTOMER SERVICE SUPERVISOR

MACY'S WHEATON
06.2016 - 05.2019
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies leading to a 70% customer satisfaction rate.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.

Education

Associate of Science - Business Administration

COLORADO TECHNICAL UNIVRSIRTY
Colorado Springs, CO
06.2021

Skills

  • Active Listening
  • Exceptional Verbal Communication
  • Property Management knowledge
  • Sales Techniques
  • Organized Mindset
  • Intermediate Mathematics
  • Fair housing policies
  • Administrative Support
  • Property tours and inspections
  • CRM Software
  • Time management expertise
  • Multitasking proficiency

Certification

Certified Apartment Leasing Professional (CALP) granted by the National Apartment Association.

Accomplishments

  • Supervised team of 4 staff members.

Timeline

RESIDENT CONCIERGE

HIREONE STAFFING
12.2021 - Current

CUSTOMER SERVICE SUPERVISOR

MACY'S WHEATON
06.2016 - 05.2019

Associate of Science - Business Administration

COLORADO TECHNICAL UNIVRSIRTY

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