Antoine Harris
Taylorsville
Summary
Dynamic leader with proven expertise in team leadership and problem-solving, honed as Operations Manager at Alorica. Excelled in staff management, driving performance through empowerment and accountability. Skilled in CCTV monitoring, ensuring top-notch security as Supervisor at Marksman. Achieved significant improvements in operational efficiency and security effectiveness, leveraging customer service skills to enhance staff and visitor safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Supervisor
Marksman
05.2021 - 09.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Operations Manager
Alorica
10.2013 - 06.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
GED -
Home Schooled
Brooklyn, NYSkills
- Team leadership
- Problem-solving
- CCTV monitoring
- Customer service
- Staff management
Certification
DOPL Security License
Timeline
Security Supervisor
Marksman
05.2021 - 09.2024
Operations Manager
Alorica
10.2013 - 06.2016
GED -
Home Schooled
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