Van Ruud Antoine
Columbus,OH
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ContactUS Communications
03.2024 - 07.2025
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
Customer Service Representative
Newtech
06.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Collège Roger Anglade
Skills
- Attention to detail
- Team work
- Problem-solving and conflict resolution
- Customer service expertise
- Time management
- Active listening
- Critical thinking
- Data entry
- Customer relations
LANGUAGES
English - Full Professional Proficiency
Haitian Creole - Full Professional Proficiency
French - Full Professional Proficiency
Timeline
Customer Service Representative
ContactUS Communications
03.2024 - 07.2025
Customer Service Representative
Newtech
06.2022 - 12.2023
High School Diploma -
Collège Roger Anglade
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