Antoine Muldrow

Assistant Restaurant General Manager at Burger King,
As an Assistant Restaurant General Manager at Burger King, I assisted in managing daily operations and supporting the General Manager in achieving business objectives. I played a key role in ensuring the restaurant operated efficiently and provided excellent service to customers.

Collaborated with the General Manager to develop and execute plans for operational efficiency and profitability.
Supervised and motivated staff to maintain high standards of performance and customer satisfaction.
Assisted in inventory management and ordering to meet customer demand and minimize waste.
Ensured compliance with company policies and procedures.
Resolved customer concerns and complaints in a professional and timely manner.

General Manager at Five Guys,
As a General Manager at Five Guys, I led the restaurant to achieve operational excellence and deliver exceptional customer service. My responsibilities included overseeing daily operations, managing staff, and ensuring the highest standards of food quality and cleanliness.

Developed and implemented strategies to enhance customer satisfaction and increase sales.
Managed and trained staff to deliver outstanding service and maintain a positive work environment.
Oversaw inventory management and cost control to optimize resources and reduce waste.
Ensured compliance with safety and sanitation regulations.
Resolved customer issues promptly and effectively to ensure a positive dining experience.

Worked as an Assistant General Manager at Wendys, where I played a vital role in supporting the General Manager in overseeing restaurant operations and achieving business goals. I contributed to maintaining high standards of service and operational efficiency.

Assisted in managing and training staff to deliver top-quality service and uphold brand standards.
Contributed to the development and implementation of strategies to drive sales and profitability.
Ensured adherence to food safety and cleanliness standards.
Supported the General Manager in resolving operational issues and customer concerns.
Facilitated effective communication and teamwork among staff members.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.