Antoine Ransom
North Las Vegas,NV
Summary
Adaptable professional with a strong understanding of operational procedures. Known for creating a positive and fluid environment with peers, co-workers, guests, and customers. Committed to continuous learning and thriving in any circumstance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Experience Representative
S.A.F.E. Management
Las Vegas, NV
07.2024 - Current
- Assisted with special projects related to guest experience initiatives.
- Promoted high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Offered guests details regarding the hotel's amenities, local arts and culture, nightlife, dining options, attractions, and museums.
Front Desk Assistant
EOS Fitness
North Las Vegas, NV
05.2024 - Current
- Greeted and informed customers about hotel services upon arrival.
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Verified identification and credit card information of guests prior to check-in.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Maintained accurate records of guest accounts using computerized systems.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
Supervisor in Training
Amazon las 7
North Las Vegas, NV
11.2023 - 06.2024
- Trained new employees on the daily job duties, policies, and procedures.
- Supervised staff to ensure quality customer service was being provided in a timely manner.
- Assisted with scheduling shifts to meet operational needs, while ensuring labor cost controls were met.
- Provided feedback, coaching, and development opportunities to team members as needed.
- Identified areas of improvement through data analysis and monitoring of key performance indicators.
- Cross-trained and coached employees to develop technical and customer service skills.
Produce Associate
Walmart
North Las Vegas, NV
01.2023 - 11.2023
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Organized and stocked shelves with fresh fruits and vegetables, while rotating older items to the front of displays.
- Assisted customers in locating requested items, providing product knowledge, and making suggestions when appropriate.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Utilized pallet jack to move large quantities of produce from the receiving area into storage areas.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV03-2021
Skills
- Guest Relations
- Complaint Handling
- Event Planning
- Customer Service
- Flexible Schedule
- Documentation And Reporting
- Cash handling experience
Certification
- Forklift certification
- Food Handlers card
Timeline
Guest Experience Representative
S.A.F.E. Management
07.2024 - Current
Front Desk Assistant
EOS Fitness
05.2024 - Current
Supervisor in Training
Amazon las 7
11.2023 - 06.2024
Produce Associate
Walmart
01.2023 - 11.2023
High School Diploma -
Mojave High School