Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Antoinette Atkins

Bryant,AR

Summary

Experienced HR leader with a strong track record in overseeing employees, associates, and daily department operations. Skilled in leadership, problem-solving, and communication with an open and authoritative style.

Overview

19
19
years of professional experience

Work History

HR Business Partner

FedEx Ground
05.2022 - Current
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Collaborated with senior management to align HR initiatives with organizational goals.
  • Identifies and/or conducts investigations on employee relations issues in an appropriate and timely manner and provides appropriate recommendations .
  • Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
  • Developed and delivered special events for employees.

Operations Training Specialist

FedEx Ground
10.2021 - 04.2022
  • Enhanced operational efficiency by developing and implementing comprehensive training programs for new hires and existing staff.
  • Collaborated with management to assess organizational needs and develop customized training solutions tailored to individual roles, responsibilities, and objectives.
  • Assisted in the development of career paths for employees within the operations function by identifying skill requirements and matching them with relevant training opportunities.
  • Served as a mentor for less experienced team members, providing guidance on best practices within the operations function and sharing real-world examples from personal experience to facilitate knowledge transfer.

Operation Supervisor

FedEx Ground
08.2020 - 10.2021
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
  • Increased customer satisfaction by implementing service improvements based on feedback analysis.
  • Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.

Store Manager

Walgreens
05.2006 - 08.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

Bachelor of Arts - Business Administration

Philander Smith College
Little Rock, AR
01-2002

Skills

  • Employee relations
  • Talent management
  • Retention strategies
  • Onboarding processes
  • Organizational development
  • Employee engagement
  • Relationship building
  • Problem resolution

Affiliations

  • Delta Sigma Theta, Inc

Timeline

HR Business Partner

FedEx Ground
05.2022 - Current

Operations Training Specialist

FedEx Ground
10.2021 - 04.2022

Operation Supervisor

FedEx Ground
08.2020 - 10.2021

Store Manager

Walgreens
05.2006 - 08.2020

Bachelor of Arts - Business Administration

Philander Smith College

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