Antoinette Berry
Litchfield Park,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
American Airlines
10.2021 - 01.2024
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Representative
Southwest Airlines
01.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Optum
08.2019 - 01.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Pharmacy Technician
McKesson Specialty Health
11.2015 - 07.2019
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician
CVS Pharmacy
07.2012 - 06.2014
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
No Degree - Pharmacy
Carrington College - Phoenix
Phoenix, AZ05.2015
Skills
- Information Verification
- Case Management
- Call Control
- Organizational Skills
- Multitasking
- Positive Attitude
- Empathetic and Genuine
Timeline
Customer Service Agent
American Airlines
10.2021 - 01.2024
Customer Service Representative
Southwest Airlines
01.2020 - 12.2020
Customer Service Representative
Optum
08.2019 - 01.2020
Pharmacy Technician
McKesson Specialty Health
11.2015 - 07.2019
Pharmacy Technician
CVS Pharmacy
07.2012 - 06.2014
No Degree - Pharmacy
Carrington College - Phoenix