Antoinette Chapman
Milwaukee,WI
Summary
Results-driven professional with extensive experience in office management and customer service. Known for clear communication and effective scheduling, contributing to improved patient experiences and streamlined operations.
Detail-oriented office manager with over 18 years of experience in healthcare administration. Skilled in administrative support, patient scheduling, and billing resolution. Ready to leverage organizational skills to improve operational efficiency and client satisfaction.
Overview
19
19
years of professional experience
Work History
Office Manager
Pain Management & Treatment Center
Milwaukee, WI
08.2007 - Current
- Coordinated patient scheduling and communications, enhancing patient experience and satisfaction.
- Liaised with healthcare providers and insurance companies to resolve billing inquiries efficiently.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated communication between healthcare providers and administrative staff for effective patient care.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Associate of Science - Health Care Administration
Bryant & Stratton College
MilwaukeeSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Clerical support
- Scheduling
- Staff management
Timeline
Office Manager
Pain Management & Treatment Center
08.2007 - Current
Associate of Science - Health Care Administration
Bryant & Stratton College