Antoinette Clack
Houston
Summary
Dedicated transportation and operations professional with extensive experience in transit services, terminal supervision, and customer safety. Recognized for strong initiative, rapid learning, and a consistently professional demeanor. Skilled in Microsoft Office, including Excel, with a commitment to quality service, operational efficiency, and continuous growth.
Overview
16
16
years of professional experience
Work History
Starter
Metropolitan Transportation Authority
Houston
08.2023 - Current
- Assigned Operators to Service — Assigned Bus Operators and Service Drivers to vacant runs, extra service, special events, and emergency response operations during pullout, ensuring uninterrupted service delivery across all scheduled routes.
- Executed real-time staffing decisions — Monitored operator check-ins, availability, and qualifications to make timely staffing decisions, ensuring compliance with labor agreements, safety standards, and hours-of-service regulations.
- Maintained Attendance Records — Documented, verified, and updated daily attendance records for all operators, supporting workforce accountability, operational planning, and audit readiness.
- Ensured payroll accuracy — Reviewed operator assignments, attendance data, and schedule adjustments, confirming accurate payroll processing and compliance with agency policies.
- Managed Telephone Communications — Responded to and initiated calls with Bus Operators and facility personnel to relay assignments, operational updates, and service changes in a timely and professional manner.
- Dispatched operators and resources during incidents, detours, and service disruptions, restoring service continuity and minimizing service interruptions.
- Documented Operational Actions — Recorded staffing decisions, service adjustments, and operational events to maintain accurate logs for compliance, reporting, and performance analysis.
Bus Driver
Metropolitan Transportation Authority
Houston
01.2020 - 08.2023
- Ensured safe and timely transportation for passengers across designated routes, enhancing overall travel experience.
- Conducted regular vehicle inspections to ensure operational safety and compliance.
- Adhered to all traffic regulations and company policies during operations.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Operated vehicles over routes, ensuring compliance with traffic regulations to deliver smooth and secure rides for passengers.
Transportation Terminal Supervisor
City of Detroit Department of Transportation
Detroit
05.2016 - 12.2019
- Assigned daily bus runs and maintained comprehensive operational records to ensure accurate staffing and uninterrupted service delivery, contributing to reliable transit operations.
- Prepared Assignment Sheets — Prepared, updated, and posted daily operator assignment sheets to support real‑time pullout operations and workforce coordination.
- Ensured Policy Compliance — Ensured all staffing decisions and operational actions complied with agency policies, union contracts, safety rules, and applicable government regulations.
- Performed administrative functions including preparing call sheets and maintaining vacation, schedule, and off‑day records to facilitate accurate planning and payroll management.
- Managed terminal bidding processes, ensuring fairness, transparency, and compliance with collective bargaining agreements to uphold operational integrity.
Terminal Station Worker
City of Detroit Department of Transportation
Detroit
03.2010 - 05.2016
- Assigned Operators to Vehicles — Assigned operators to vehicles confirmed to be in proper operating condition for scheduled runs, ensuring safe and reliable service deployment.
- Reviewed and Documented Schedules — Reviewed daily schedules and accurately documented pull‑out and pull‑in times to support operational tracking and service performance reporting.
- Maintained clerical and operational records — Organized and ensured completeness of clerical files and coach condition reports, facilitating audit readiness and operational accountability.
- Directed vehicle parking procedures — Oversaw proper parking and staging of transit vehicles, enhancing yard safety and compliance with facility protocols.
- Handled fare vault operations — Executed removal and replacement of fare vaults and secured fare stands, adhering to revenue-handling procedures and security standards.
- Performed Yard and Grounds Maintenance — Conducted yard and grounds maintenance tasks to ensure a clean, orderly, and safe operating environment for personnel and equipment.
Education
GED -
Department of Education
Richmond, VA08-1988
Skills
- Transit Operations
Safety & Compliance
Schedule & Assignment Management
Customer Service
Administrative Reporting
Recordkeeping & Documentation
Microsoft Office (Word, Excel, Outlook)
Problem-Solving & Decision-Making
Timeline
Starter
Metropolitan Transportation Authority
08.2023 - Current
Bus Driver
Metropolitan Transportation Authority
01.2020 - 08.2023
Transportation Terminal Supervisor
City of Detroit Department of Transportation
05.2016 - 12.2019
Terminal Station Worker
City of Detroit Department of Transportation
03.2010 - 05.2016
GED -
Department of Education