Antoinette Copeland
Atlanta,GA
Summary
Highly motivated individual seeking a customer service-oriented position with opportunities for advancement and growth in a dynamic company. Committed to delivering exceptional service and building strong customer relationships. Proficient in resolving issues, managing inquiries, and providing personalized solutions. Strong communication skills, problem-solving abilities, and dedication to delivering outstanding customer experiences to drive success for the company and its valued clients.
Overview
21
21
years of professional experience
Work History
Team Lead
Walmart
12.2018 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
VXI/ Comcast
01.2016 - 05.2017
- Take inbound phone calls for customers that have complaints or concerns about billing and statements
- Trouble shoot clients cable or phone services when the service is have stability issues
- Offer upcoming promotions to new and existing customers, help customers disconnect services
Restock Associate
Walmart Distribution
03.2016 - 01.2017
- Replenished warehouse shelves for pickers to pick merchandise for online customers
- Look up merchandise that was in appropriate location
- Help with wall to wall, random cycle counts for warehouse and pack products for shipping
Student office worker
Atlanta Technical College
10.2003 - 05.2006
- Responsible for filing in the admission office as well as register office answered multi phone line in office, direct phone to correct departments, answer students question about enrollment and withdrawer procedures, and ran errands throughout the school
Education
Medical Assistant - undefined
United Medical and Business Institute
Atlanta, GA07.2015
Office Clerical Certificate - undefined
Atlanta Job Corps
Atlanta, GA05.2002
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Workplace safety
- Process improvement
- Complaint resolution
- Relationship building
- Talent acquisition
Timeline
Team Lead
Walmart
12.2018 - Current
Restock Associate
Walmart Distribution
03.2016 - 01.2017
Customer Service Representative
VXI/ Comcast
01.2016 - 05.2017
Student office worker
Atlanta Technical College
10.2003 - 05.2006
Medical Assistant - undefined
United Medical and Business Institute
Office Clerical Certificate - undefined
Atlanta Job Corps