Antoinette Cornett
Customer Service Associate
Columbus,OH
Summary
At Spectrum Communications, I excelled as a Credit Service Representative, leveraging strong analytical skills and a team player mentality to enhance customer satisfaction and streamline credit operations. My adeptness in account reconciliation and commitment to continuous improvement drove significant performance enhancements, establishing a track record of professional excellence and reliability.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Credit Service Representative
Spectrum Communications
09.2004 - 06.2024
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Demonstrated strong problem-solving skills by identifying potential challenges related to customer accounts or credit processes and implementing appropriate solutions in a timely manner.
- Provided support during internal audits, ensuring compliance with company policies and regulatory requirements regarding credit operations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving credit-related issues.
- Established strong relationships with clients, providing exceptional service that resulted in repeat business and referrals.
- Leveraged advanced knowledge of financial systems and software tools to optimize productivity and streamline workflow processes within the department.
- Educated customers on various credit products and services, helping them make informed decisions based on their specific needs.
- Maintained high levels of accuracy in data entry, ensuring error-free documentation for all credit applications.
- Participated in continuous training programs to stay current on industry trends, regulations, and best practices related to credit management.
- Collaborated with team members to develop strategies for meeting monthly sales targets and improving overall performance.
- Research payments misapplied on accounts using multiple resource systems.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Processed recurring automated payments and credit card payments.
Education
No Degree - Accounting
Naional Business College
Richmond, KY 06.1999 - 11.2001
Skills
- Team player mentality
- Decision-making capabilities
- Goal-oriented mindset
- Strong analytical skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Authorizations understanding
- Data Entry
- Task Prioritization
- Investigations
- Self Motivation
- Professionalism
Timeline
Credit Service Representative
Spectrum Communications
09.2004 - 06.2024
No Degree - Accounting
Naional Business College
06.1999 - 11.2001