Davion Williams

• Supported customers with invoices, statements and other basic questions.
• Assisted with reconciliations and customer communications.
• Worked with customers to answer questions, resolve disputes and research discrepancies.
• Received inbound customer calls related to credit and accounts receivable.
• Processed recurring automated payments and credit card payments.
• Negotiated payment terms with delinquent customers, resulting in improved cash flow and reduced bad debt expenses.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving credit-related issues.
• Maintained high knowledge of current programs, offerings and products.
• Updated client accounts with new information and verified data for informed credit approvals.

• Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
• Ensured compliance with federal regulations governing Health Benefit Representative activities and reporting requirements.
• Collaborated with cross-functional teams to improve overall service delivery and member satisfaction.
• Maintained up-to-date knowledge of industry trends and regulatory changes, providing expert guidance to clients and colleagues alike.
• Coordinated open enrollment activities, ensuring seamless transitions between old and new coverage periods for all clients served by the organization.
• Educated members on plan options, empowering them to make informed decisions about their healthcare coverage.
• Facilitated enrollment process for new members, ensuring smooth transition from previous insurance providers.

• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
• Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.

• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
• Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
• Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Cross-sold insurance products to existing clients to reach sales targets.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Utilized CRM software to manage client relationships.
• Educated clients on insurance policies and procedures.
• Calculated premiums and established payment methods for sales.

• Tasked with identifying, taking down and reporting to authorities illegal /illicit material on all media

platforms such as unauthorized distribution of videos and photos.

● Performed content moderation duties for facebook which violated terms of use that presented itself

like hate speech, fraud, and advocating for violence against others.

● Worked closely with Subject matter Experts to adapt to updates and policy changes weekly.

● Analyzed content streams for auditing and evaluation.

• Evaluated and reported performance of digital marketing campaigns to ensure a better ROI(return

on investment)

• Provided recommendations for content development and strategy enhancement.

• Followed up with customer by email and/or phone to ensure customer satisfaction and provide room

for modification

• Received training and official certificate in Microsoft office program

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as Number pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
• Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.