Sierra Wilson
San Antonio
Summary
Goal-oriented customer service representative with a track record of enhancing team performance through effective communication and training. Known for resolving disputes and improving operational efficiency by collaborating with cross-functional teams.
Overview
5
5
years of professional experience
Work History
Credit Service Representative
Spectrum
05.2025 - Current
- Processed customer inquiries regarding billing and account information efficiently.
- Resolved disputes by investigating issues and coordinating with internal departments.
- Demonstrated strong problem-solving skills by identifying potential challenges related to customer accounts and implementing appropriate solutions in a timely manner.
County Clerk
Bexar County
10.2024 - 03.2025
- Managed public records requests, ensuring compliance with legal regulations and timely service delivery.
- Assisted in preparing and maintaining official documents, enhancing accuracy and organization of county records.
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
Lead Customer Service Representative
Will Fix It
04.2021 - 01.2024
- Facilitated efficient resolution of customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols, enhancing team performance and service delivery standards.
- Managed escalated customer complaints by employing conflict resolution strategies to ensure satisfaction and retention.
- Collaborated with cross-functional teams to improve service processes, increasing overall operational efficiency.
Education
High School Diploma -
Skills
- Team player mentality
- Goal-oriented mindset
- Strong analytical skills
- Problem-solving abilities
- Adaptability and flexibility
- Call management
- Team member training
Timeline
Credit Service Representative
Spectrum
05.2025 - Current
County Clerk
Bexar County
10.2024 - 03.2025
Lead Customer Service Representative
Will Fix It
04.2021 - 01.2024