Sierra Wilson
San Antonio
Summary
Goal-oriented customer service representative with a track record of enhancing team performance through effective communication and training. Known for resolving disputes and improving operational efficiency by collaborating with cross-functional teams.
Overview
5
5
years of professional experience
Work History
Credit Service Representative
Spectrum
San Antonio, TX
05.2025 - Current
- Processed customer inquiries regarding billing and account information efficiently.
- Resolved disputes by investigating issues and coordinating with internal departments.
- Demonstrated strong problem-solving skills by identifying potential challenges related to customer accounts and implementing appropriate solutions in a timely manner.
County Clerk
Bexar County
San Antonio, TX
10.2024 - 03.2025
- Managed public records requests, ensuring compliance with legal regulations and timely service delivery.
- Assisted in preparing and maintaining official documents, enhancing accuracy and organization of county records.
- Maintained compliance with federal, state, and local regulations through diligent oversight of processes involving sensitive information handling or financial transactions.
Lead Customer Service Representative
Will Fix It
San Antonio, TX
04.2021 - 01.2024
- Facilitated efficient resolution of customer inquiries and issues through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols, enhancing team performance and service delivery standards.
- Managed escalated customer complaints by employing conflict resolution strategies to ensure satisfaction and retention.
- Collaborated with cross-functional teams to improve service processes, increasing overall operational efficiency.
Education
High School Diploma -
Skills
- Team player mentality
- Goal-oriented mindset
- Strong analytical skills
- Problem-solving abilities
- Adaptability and flexibility
- Call management
- Team member training
Timeline
Credit Service Representative
Spectrum
05.2025 - Current
County Clerk
Bexar County
10.2024 - 03.2025
Lead Customer Service Representative
Will Fix It
04.2021 - 01.2024